Life at Sense

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JOB DESCRIPTION
 
Qualifications
 
● Bachelor's Degree or equivalent experience. 
● Familiarity with our industry is a plus 
● 2+ years of work experience, including experience in a technical 
customer-facing role is a must. 
● You’ll need to have amazing troubleshooting and logic skills since you’ll be working 
to diagnose customer problems, obtain results and then provide solutions. Our 
customers can't figure the problem out and that's why they are contacting us. They 
expect us to be able to figure it out - and we expect you to be able to figure it out. 
● Respond to customer queries in a timely and accurate way, via email support. 
● Strong customer presence 
● Passionate and proactive: a driven, self-starter who can work independently and as 
part of a team. 
● Outstanding verbal and written communication skills. 
● Superior organizational and time management skills; excellent attention to detail. 
Ability to be flexible and adapt quickly in a fast-paced, start-up environment.
 
EXPERTISE AND QUALIFICATIONS
 
Previous support experience in a SaaS environment. 
● Experience within recruiting or staffing space is a plus 
● Experience of working on Zendesk and Jira is a plus.

India HQ

Technical Support Representative

<h1>Job Description: Lead Software Engineer - Backend</h1>
<h2>Team: Chatbot Engineering</h2>
Location: Bangalore, India (Hybrid)
<h3>About Us</h3>
Sense is transforming the way companies hire with AI-powered technology designed to bring unprecedented speed, precision, and personalization to every step of the recruiting process. Our mission is to reimagine how organizations engage with talent—creating faster, smarter, and more human experiences for employers, recruiters, and job seekers alike. Founded in 2015, Sense is a high-growth HR Tech SaaS company serving over 1,000 customers worldwide. With 250+ team members and backing from Google Ventures, SoftBank, Accel, and Avataar Ventures, we've scaled rapidly and continue to lead innovation in talent engagement and automation.
<h3>About the Role</h3>
At Sense, our Chatbot Team builds highly intuitive and performant conversational agents that enhance the recruiting experience. As a Lead Software Engineer, you will be the technical anchor of the team, designing the automated "intelligence" that powers sophisticated, multi-turn interactions for millions of candidates.
You will own the end-to-end architectural vision—from initial design to global deployment—optimizing high-throughput communication pipelines to ensure our platform remains a leader in the HR Tech space. While you will oversee the execution of features, your primary focus is on the structural integrity, scalability, and long-term technical health of our backend ecosystem.
<h3>Responsibilities</h3>
<ul>
 <li>System Architecture: Lead the design and implementation of robust, high-scale backend services, ensuring they meet strict performance and reliability SLAs.</li>
 <li>Engineering Excellence: Define and maintain high engineering standards by writing clean, testable code and leading rigorous peer code reviews.</li>
 <li>Distributed Systems Optimization: Build and maintain high-throughput pipelines that handle asynchronous communication at scale with minimal latency.</li>
 <li>Strategic Observability: Establish the strategy for monitoring agent performance and LLM health using tools like Datadog and Arize AI, leading the triage of systemic issues.</li>
 <li>Technical Roadmap: Proactively identify and resolve architectural bottlenecks and technical debts to ensure long-term stability and "Customer Delight".</li>
 <li>Technical Leadership: Act as a primary driver of the team’s mission, mentoring other engineers and functioning as the technical authority on backend patterns and distributed systems.</li>
</ul>
<h3>Job Requirements</h3>
<ul>
 <li>Experience: 5–10 years of progressive software development experience, with a proven track record of architecting and operating scalable, distributed backend systems.</li>
 <li>Distributed Systems Mastery: Expert-level mastery in building and scaling backend services within a distributed environment.
 <ul>
 <li>Deep understanding of Web Frameworks (e.g., Flask) and their internal mechanics.</li>
 <li>Strong proficiency in Messaging Brokers (e.g., Kafka, RabbitMQ) for managing high-throughput asynchronous communication.</li>
 <li>Advanced knowledge of Relational Databases (e.g., MySQL) including schema design, query optimization, and scaling strategies.</li>
 <li>Experience implementing Distributed Caching (e.g., Redis, Memcached) to reduce latency and improve system performance.</li>
 </ul>
 </li>
 <li>Cloud Infrastructure: Significant experience with AWS for deploying and managing backend services, data infrastructure, and serverless architectures.</li>
 <li>Performance Management: Proven experience with APM tools like Datadog, New Relic, or similar to monitor and tune system health.</li>
 <li>Problem-Solving: A "product-first" engineering mindset—you build to solve the user's underlying problem, not just to meet a technical spec.</li>
 <li>Communication: Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.</li>
</ul>
<h3>Good to have Skills</h3>
<ul>
 <li>Programming in Python: Proficiency in Python is a plus.</li>
 <li>LLM Observability: Familiarity with tools like Arize AI, or LangSmith.</li>
 <li>Multi-Agent Frameworks: Prior knowledge of or experience working with frameworks like CrewAI or LangGraph.</li>
</ul>
<h3>Worksite Policy</h3>
<ul>
 <li>Hybrid Model: This role is based out of our Bangalore office. We value in-person collaboration and follow a policy of working from the office, with an allowance of 12 WFH (Work From Home) days per quarter.</li>
</ul>
<h3>Additional Information – Perks &amp; Benefits</h3>
<ul>
 <li>Equity</li>
 <li>Medical insurance for employees and dependents</li>
 <li>Quarterly Professional Development allowance</li>
 <li>Company Wellness Days (On months without holidays, you are still given a 3-day weekend)</li>
</ul>
Sense is an equal-opportunity employer. We believe that diversity, inclusion, and belonging are integral to our success and do not discriminate based on race, color, religion, age, or any other basis protected by law. All your information will be kept confidential according to EEO guidelines.

Lead Software Engineer

Sense is hiring a Senior Manager of Design to help us develop and grow our best in class product design organization. This role will be responsible for covering the full design process at Sense for our suite of products including Sense AI Recruiter, Workflows, Voice AI, Chatbot, Talent Intelligence, and CRM.
 
The ideal candidate will be a proven player-coach to take on design projects and also grow our design organization as Sense continues to scale. Your management style is leading by serving others, and your primary goal is the success of your team.
As a Design Senior Manager, you'll
<ul>
 <li>Lead, mentor, and support our group of talented product designers to ensure the product we build for our customers meets their needs and is of the highest quality</li>
 <li>Lead and execute on critical projects with a very hands-on approach alongside your team</li>
 <li>Work with Engineering, Product, and Design team leads to develop the vision, strategy, and operations of your initiatives; advocating for our customers through user-centered design</li>
 <li>Define and grow the design department, including recruiting and representing design through the Sense organization. Define processes to help us scale across our US and India offices.</li>
 <li>Work side by side with founders and other members of leadership to define the next phase of our company growth</li>
 <li>Interact with the marketing teams to oversee Sense brand activities</li>
 <li>Build strong, trustful relationships with your team by fostering a positive environment where they are encouraged &nbsp;to communicate openly, share constructive criticism, and contribute innovative ideas.</li>
 <li>Speak with and become an expert on our customers</li>
</ul>
Some exciting things you’ll get to own and shape in the near future:
<ul>
 <li>Design the future of AI-powered recruiting – Take the lead on designing our AI Recruiter and Voice AI experiences from the ground up. You’ll craft conversational interfaces that don’t just work — they delight, putting candidate experience at the heart of every interaction.</li>
 <li>Build the voice of Sense – Literally. You’ll define how our Voice AI speaks, listens, and empathizes — transforming how candidates and recruiters connect in real time.</li>
 <li>Redesign with purpose – While reimagining our conversational AI, you’ll shape how Sense Chatbot evolves as a platform to support smart, automated, human-first recruiting journeys.</li>
 <li>Drive Sense’s next leap – Be part of our entry into a bold new market: large enterprise hiring. You’ll work on foundational product changes and research to help us scale to new customer needs — all while keeping conversations seamless and candidate-first.</li>
 <li>Bonus: Collaborate closely with our brilliant marketing team to bring the new Sense brand to life through product and interaction design.</li>
</ul>

Senior Design Manager

<h1>Job Description: Senior Software Engineer - Backend</h1>
<h2>Team: Chatbot Engineering</h2>
Location: Bangalore, India (Hybrid)
 
<h3>About the Role</h3>
At Sense, our Chatbot Team is responsible for building highly intuitive and performant conversational agents that enhance the recruiting experience. As a Senior Software Engineer, you will be a primary driver of our mission—designing and building the automated "intelligence" that helps millions of candidates find meaningful work through sophisticated, multi-turn interactions.
You will function as the engine of execution for the team, owning feature lifecycles from design to deployment and optimizing high-throughput communication pipelines to ensure our platform remains a leader in the HR Tech space.
<h3>Responsibilities</h3>
<ul>
 <li>Feature Ownership: Design and implement robust backend services for our conversational platform using Python and Flask, ensuring they meet strict performance and reliability SLAs.</li>
 <li>Engineering Excellence: Write clean, testable code and participate in rigorous peer code reviews. You will help maintain and elevate the high engineering standards of the team, ensuring software is built to scale.</li>
 <li>Observability &amp; Triage: Use tools like Datadog and Arize AI to monitor agent performance and LLM health. You will be responsible for identifying root causes in conversation logs and shipping rapid improvements.</li>
 <li>System Optimization: Build and maintain high-throughput pipelines that handle asynchronous communication at scale with minimal latency, ensuring our agents respond intelligently and in real-time.</li>
 <li>Debt Resolution &amp; Delight: Proactively identify and resolve technical and product debts (logic bottlenecks, latency issues, or edge-case bugs). You believe that refining and hardening existing systems is a direct path to ensuring Customer Delight.</li>
</ul>
<h3>Job Requirements</h3>
<ul>
 <li>Experience: 4–7 years of progressive software development experience, with a focus on building and operating scalable, distributed backend systems.</li>
 <li>Technical Proficiency:
 <ul>
 <li>Strong proficiency in Python and a deep understanding of web frameworks like Flask.</li>
 <li>Strong proficiency in SQL and experience with relational databases like MySQL.</li>
 <li>Solid experience with AWS for deploying and managing backend services, data infrastructure, and serverless architectures.</li>
 <li>Experience of working with an Application Performance Management (APM) tool such as Datadog, New Relic, or similar.</li>
 </ul>
 </li>
 <li>Problem-Solving: A "product-first" engineering mindset—you build to solve the user's underlying problem, not just to meet a technical spec.</li>
 <li>Communication: Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.</li>
</ul>
<h3>Good to have Skills</h3>
<ul>
 <li>LLM Observability: Familiarity with tools like Arize AI, or LangSmith is a plus.</li>
 <li>Multi-Agent Frameworks: Prior knowledge of or experience working with frameworks like CrewAI or LangGraph.</li>
</ul>
<h3>Worksite Policy</h3>
<ul>
 <li>Hybrid Model: This role is based out of our Bangalore office. We value in-person collaboration and follow a policy of working from the office, with an allowance of 12 WFH (Work From Home) days per quarter.</li>
</ul>
<h3>Additional Information – Perks &amp; Benefits</h3>
<ul>
 <li>Equity</li>
 <li>Medical insurance for employees and dependents</li>
 <li>Quarterly Professional Development allowance</li>
 <li>Company Wellness Days (On months without holidays, you are still given a 3-day weekend)</li>
</ul>
Sense is an equal-opportunity employer. We believe that diversity, inclusion, and belonging are integral to our success and do not discriminate based on race, color, religion, age, or any other basis protected by law. All your information will be kept confidential according to EEO guidelines.

Senior Software Engineer

We are looking for a rare breed of marketer: a Sr. Demand Gen Manager who views AI not just as a chatbot, but as a teammate. You will be responsible for the full lifecycle of our growth engine—from high-level campaign strategy to the technical implementation of AI-driven workflows that scale our reach.
 
In this role, you won't just run ads; you will build the connection between our marketing stack and AI agents to automate lead research, personalize outreach, and optimize the funnel in real-time.
 
This role is fully remote / work from home based in the continental US. &nbsp;
<h3> </h3>
<h3>Key Responsibilities</h3>
<h3> </h3>
1. Campaign Strategy &amp; Execution
<ul>
 <li>Develop and execute multi-channel demand generation campaigns (Paid, Social, Email, Webinars) to drive brand awareness and qualified pipeline.</li>
 <li>Own the lead-to-revenue funnel, monitoring conversion rates and identifying areas to improve the buyer’s journey.</li>
</ul>
2. AI Agent &amp; Workflow Development
<ul>
 <li>Design and deploy AI agents to handle repetitive tasks (e.g., an agent that researches LinkedIn profiles to write personalized cold outreach snippets).</li>
 <li>Build sophisticated, automated workflows using tools like Claude, Clay, and n8n to sync data seamlessly across our CRM and AI tools.</li>
</ul>
3. Technical Operations
<ul>
 <li>Maintain the marketing tech stack, ensuring all tools are fully integrated and feeding clean, reliable data into our AI models.</li>
 <li>Experiment with prompt engineering and LLM-based tools to improve content production, lead enrichment, and lead scoring models.</li>
</ul>

US - Remote

Sr. Demand Generation Manager - AI & Automation

As an SDET-3, you will be the technical backbone of our quality engineering team. We are looking for a hands-on expert who thrives on solving complex business problems—the kind that require deep dives into data flows, integration points, and high-scale logic. You will not only build robust automation but also act as a technical mentor, elevating the bar for everyone around you.
<h1> </h1>
<h3>Core Responsibilities</h3>
<ul>
 <li>Automation Excellence: Design and implement highly reliable automated test suites for complex web and backend applications. You should be an expert in at least one industry-standard tool (e.g., Playwright, Selenium, or RestAssured).</li>
 <li>Business Logic Validation: Break down intricate business requirements into comprehensive test strategies. You will be responsible for ensuring that complex edge cases in our business workflows are covered by automation.</li>
 <li>Framework Ownership: Take ownership of the testing framework's health. You will optimize execution speed, reduce flakiness, and ensure the framework scales as the product grows.</li>
 <li>Team Guidance: Lead by example through high-quality code reviews. You will mentor junior and mid-level engineers, helping them improve their automation patterns and debugging skills.</li>
 <li>Cross-Functional Collaboration: Partner with Developers and Product Managers during the design phase to ensure "testability" is built into the product from day one.</li>
</ul>

Lead SDET 

About the role
 
We care deeply about the success of our customers and strive to help them achieve their goals in inspiring and engaging with their workforce. Sense is seeking a Lead Data Scientist to deliver our contractor communication platform to the world's best places to work. Sense is a rapidly scaling company making this the best environment to take on ownership as well as learning how to grow a company.
 
Sense is building an intelligent recruiting automation platform to help job seekers find the right opportunity. Sense's platform is responsible for interactions with millions of candidates for help gathering their relevant skills, updating their resumes and identifying those jobs for which they are best suited. We're excited to expand the Sense platform with new capabilities to save candidates and recruiters time and streamline the hiring process.
We're looking for a hands-on technical lead to lead a team of talented data scientists with an interest in dialog systems, natural language processing, &nbsp;textual analysis, and recommendation systems.
 
Responsibilities
• Lead and mentor a group of data scientists to tackle impactful problems such as Recommendation, Search Relevance, Knowledge Graph, etc. Your efforts will critically impact the growth of Sense’s Talent Management Platform.
• Analyze datasets with traditional and modern data science techniques
• Design new models and algorithms and develop proof-of-concept implementations
• Support executive leadership in developing Data Science &amp; NLP strategy
• Keep up-to-date on advances in NLP
• Leverage deep technical knowledge and work across data science, product and engineering teams working together to accomplish extremely ambitious goals and build a great product.

Senior/Lead Data Scientist

As a Project Manager for SaaS Implementations, you will oversee the delivery of Sense solutions for new clients—from kickoff to go-live. You’ll coordinate across internal teams (Data Engineering, Implementation Consulting, Customer Success, and Product) and external client stakeholders to ensure timely, high-quality integrations between Sense and applicant tracking systems.
You’ll own the project plan, manage risks and resources, drive communication, and ensure each client’s implementation aligns with success metrics and best practices.
 
<h3>Key Responsibilities</h3>
<ul>
 <li>Lead and Deliver: Manage end-to-end implementation projects for new Sense customers and additional modules for existing customers, ensuring delivery on time, within scope, and within budget.</li>
 <li>Client Partnership: Act as the primary point of contact for clients during implementation—setting clear expectations, tracking milestones, and maintaining transparent communication.</li>
 <li>Project Coordination: Oversee all project activities using primarily Asana along with Jira, Catalyst, and Salesforce coordinating with internal Sense teams to ensure seamless delivery.</li>
 <li>Cross-Functional Collaboration: Partner closely with the Data Engineer, Implementation Consultant, Customer Success Manager, and other stakeholders to configure integrations, migrate data, and validate workflows.</li>
 <li>Requirements Gathering: Work with clients to understand ATS configurations, business processes, and communication goals to inform the implementation approach.</li>
 <li>Process Management: Identify blockers early, manage scope changes effectively, and proactively communicate risks and mitigation plans.</li>
 <li>Quality &amp; Handoff: Ensure all Sense modules (Engage, Messaging, Scheduling, Analytics, etc.) are deployed and validated before transitioning the customer to the Customer Success team. &nbsp;Partner with the Customer Success team to ensure a smooth post-go-live handoff and establish a foundation for renewal and expansion.</li>
 <li>Continuous Improvement: Contribute to internal process documentation, project playbooks, and best practices to improve implementation efficiency and client satisfaction. Represent the customer’s voice in internal roadmap and process improvement discussions.</li>
</ul>
<h3> </h3>

Implementation Project Manager

We are seeking a motivated and strategic Partner Development Manager to oversee relationships with a portfolio Sense’s active partners. This individual will serve as the primary point of contact across marketing, sales, customer success, and operations—driving growth, alignment, and joint success within our partner ecosystem.
 
Responsibilities
<ul>
 <li>Relationship Management: Serve as the day-to-day and executive-level point of contact for a portfolio of 35 active partners, ensuring seamless collaboration across all business functions.</li>
 <li>Strategic Planning: Meet regularly with executive-level partner contacts to align on strategic direction, business objectives, and long-term partnership goals.</li>
 <li>Lead Generation &amp; Sales Collaboration: Partner closely with sales teams to drive joint account strategies, create and execute lead generation campaigns, and expand the partner-sourced pipeline. Support partner reps with tools, messaging, and best practices to accelerate shared revenue growth.</li>
 <li>Partner Marketing Coordination: Collaborate with marketing teams to plan and execute joint marketing initiatives, campaigns, events, and content that increase brand visibility and generate qualified leads.</li>
 <li>Enablement &amp; Training: Host enablement sessions for partner teams—including Sales, Solution Consultants, and Customer Success Managers—to ensure deep understanding of our offerings and value propositions.</li>
 <li>Performance Tracking: Track and report on partner activity including leads, sales pipeline, revenue share payments, contracts, and other key performance metrics.</li>
 <li>Partner Evaluation &amp; Onboarding: Identify, interview, evaluate, and onboard potential new partners to expand and strengthen the partner network, ensuring smooth integration and early success.</li>
</ul>
Cross-Functional Alignment: Collaborate closely with internal teams—including marketing, sales, and product—to ensure partners have the tools, resources, and insights needed for success.

Partner Development Manager

Lead Software Engineer - II&nbsp;
 
<h3>ABOUT US</h3>
Sense is a diverse, collaborative team tackling one of the most universal challenges in today’s workforce. With a mission to change the way companies engage with talent, we’re creating a better experience for employers, recruiters, and candidates. Your work at Sense will impact millions of people around the globe and will be instrumental in evolving an entire industry. Join us in shaping the workforce of the future!
Founded in 2015, Sense is a high-growth HR Tech SaaS startup with offices in the Bay Area and Bangalore. It has 300+ team members, serves 700+ customers, and has grown 100% year-over-year since launch. We have raised $90M in funding, backed by GV (Google), SoftBank, Accel, and Avataar Ventures.
As a part of the Sense team, you’ll play an active role in shaping and developing our products and processes. Our founders are lifelong entrepreneurs with a history of building, scaling, and successfully exiting large companies. At Sense, your career goals will be supported through active mentorship and learning and development opportunities. We’re an experienced team and looking for great people to add to our team.
 
<h3>JOB DESCRIPTION</h3>
(Not open to contracting or consulting firms)
 
<h3>Roles and Responsibilities</h3>
As a Lead Software Engineer - II on our Core Data &amp; Analytics Team, you will play a critical role in designing and scaling backend systems and data platforms that power analytics, product intelligence, and operational decision-making. You will also help drive the automation of analytics workflows and data-driven applications using AI technologies.
 
<h4>System &amp; Platform Architecture</h4>
<ul>
 <li>Architect and manage scalable and reliable data pipelines to support real-time and batch analytics.</li>
 <li>Design and implement systems that enable efficient movement and transformation of large-scale data across databases and warehouses.</li>
 <li>Contribute to the development of backend services and internal platforms that integrate with our data ecosystem.</li>
</ul>
<h4>Analytics Automation &amp; AI</h4>
<ul>
 <li>Lead backend initiatives to support the automation of analytics tasks using AI and machine learning frameworks.</li>
 <li>Build infrastructure and services to enable anomaly detection, data quality monitoring, and insight generation at scale.</li>
</ul>
<h4>Software Development</h4>
<ul>
 <li>Develop clean, modular, and maintainable backend code, with a strong focus on Python as the primary language.</li>
 <li>Develop database models and optimize performance across relational and analytical stores like MySQL and Snowflake.</li>
 <li>Implement and optimize complex queries — strong SQL skills are a must.</li>
 <li>Collaborate with the engineering team to build event-driven systems and APIs to support product and analytics use cases.</li>
</ul>
<h4>Infrastructure &amp; Operations</h4>
<ul>
 <li>Utilize cloud platforms (preferably AWS) to deploy and manage backend and data infrastructure.</li>
 <li>Monitor and optimize systems for cost efficiency, scalability, and resilience.</li>
</ul>
<h4>Leadership &amp; Collaboration</h4>
<ul>
 <li>Mentor engineers, contribute to hiring and onboarding, and foster a culture of engineering excellence.</li>
 <li>Lead architectural discussions, technical planning, and postmortem reviews.</li>
 <li>Work cross-functionally with analytics, product, infrastructure, and customer-facing teams to align system design with business needs.</li>
</ul>
<h3>Expertise and Qualifications</h3>
<ul>
 <li>Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.</li>
 <li>8–14 years of experience in backend or data engineering with proven expertise in designing large-scale systems.</li>
 <li>Strong proficiency in Python and SQL is required.</li>
 <li>Experience working with relational databases and cloud-based data platforms such as MySQL and Snowflake, Databricks, Big Query or any such datawarehouse technologies.</li>
 <li>Familiarity with modern data engineering tools such as Airflow, DBT, AWS DMS, Debezium, Flink, or similar technologies is a strong advantage.</li>
 <li>Strong understanding of distributed systems, data modeling, and data integration patterns.</li>
 <li>Familiarity with event-driven architectures and stream processing is a plus.</li>
 <li>Exposure to AI/ML workflows, data science tools, or analytics automation is a strong advantage.</li>
 <li>Strong leadership, problem-solving, and communication skills.</li>
</ul>
<h3>Additional Information – Perks &amp; Benefits</h3>
<ul>
 <li>Equity</li>
 <li>Medical insurance for employees and dependents</li>
 <li>Quarterly Professional Development allowance</li>
 <li>Company Wellness Days (On months without holidays, you are still given a 3-day weekend)</li>
</ul>
Sense is an equal-opportunity employer. We believe that diversity, inclusion, and belonging are integral to our success and do not discriminate based on race, color, religion, age, or any other basis protected by law. All your information will be kept confidential according to EEO guidelines.

Lead Software Engineer II - Data

<div style="">Sense is transforming the way companies hire with AI-powered technology designed to bring unprecedented speed, precision, and personalization to every step of the recruiting process. Our mission is to reimagine how organizations engage with talent—creating faster, smarter, and more human experiences for employers, recruiters, and job seekers alike.</div><div style=""> </div><div style="">Founded in 2015, Sense is a high-growth HR Tech SaaS company serving over 1,000 customers worldwide. With 250+ team members and backing from Google Ventures, SoftBank, Accel, and Avataar Ventures, we’ve scaled rapidly and continue to lead innovation in talent engagement and automation.</div><div style=""> </div><div style="">Our diverse and collaborative team is tackling one of the most universal challenges in the workforce—helping people find meaningful work faster. At Sense, you’ll have the opportunity to shape innovative AI solutions that are changing how the world hires, impacting millions of careers globally. Join us in building the future of hiring.</div>