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<div style=""><b style="font-weight: 700">About the Role</b></div><div style="">We’re looking for an Associate Customer Success Manager to join our high-performing customer success organization to help support our US SMB customers. In this role, you will have the opportunity to collaborate with internal colleagues across product, engineering, account management, and sales to ensure our customers are given the support they need to achieve their goals and maximize their ROI.</div><div style="">You'll join a collaborative, fun team where everyone is active in the product development process. Our founders are lifelong entrepreneurs who have built and scaled companies in the past. At this stage of our company’s lifecycle, you will have the opportunity to make a critical impact in how our company grows and scales.</div><div style=""><br></div><div style=""><b style="font-weight: 700">**This role requires you to be available during EST hours (6pm to 3am IST)**</b></div><div style=""><br></div><div style=""><b style="font-weight: 700">Your Responsibilities</b></div><ul>  <li style="">Become an expert in Sense products, integrations, and best practices</li>  <li style="">Consult with executives and leaders across level staffing and recruiting organizations to understand the priorities, challenges, and goals of their businesses</li>  <li style="">Lead customers to develop focused success metrics directly tied to results from Sense products that prove relevant ROI that impacts key business objectives</li>  <li style="">Partner with Sales and Account Management to identify expansion opportunities and risks across your customer accounts</li>  <li style="">Collaborate with engineering, product, and support teams to ensure customer issues are appropriately prioritized and resolved while ensuring customers are always kept informed throughout the process</li>  <li style="">Gather feedback from customers and help influence product development by advocating for key features with product and engineering teams</li>  <li style="">Help develop and iterate on processes, documentation, and resources.</li></ul>

India HQ

Customer Success Manager

<p><strong>Lead Backend Engineer - II<br>
Bengaluru</strong></p>
<p><br></p>
<h3><strong>ABOUT US</strong></h3>
<p>Sense is a diverse, collaborative team tackling one of the most universal challenges in today’s workforce. With a mission to change the way companies engage with talent, we’re creating a better experience for employers, recruiters, and candidates. Your work at Sense will impact millions of people around the globe and will be instrumental in evolving an entire industry. Join us in shaping the workforce of the future!</p>
<p>Founded in 2015, Sense is a high-growth HR Tech SaaS startup with offices in the Bay Area and Bangalore. It has 300+ team members, serves 700+ customers, and has grown 100% year-over-year since launch. We have raised $90M in funding, backed by GV (Google), SoftBank, Accel, and Avataar Ventures.</p>
<p>As a part of the Sense team, you’ll play an active role in shaping and developing our products and processes. Our founders are lifelong entrepreneurs with a history of building, scaling, and successfully exiting large companies. At Sense, your career goals will be supported through active mentorship and learning and development opportunities. We’re an experienced team and looking for great people to add to our team.</p>
<p><br></p>
<h3><strong>JOB DESCRIPTION</strong></h3>
<p><em>(Not open to contracting or consulting firms)</em></p>
<p><br></p>
<h3><strong>Roles and Responsibilities</strong></h3>
<p>As a <strong>Lead Backend Engineer - II</strong> on our <strong>Core Data &amp; Analytics Team</strong>, you will play a critical role in designing and scaling backend systems and data platforms that power analytics, product intelligence, and operational decision-making. You will also help drive the automation of analytics workflows and data-driven applications using AI technologies.</p>
<p><br></p>
<h4><strong>System &amp; Platform Architecture</strong></h4>
<ul>
  <li>Architect and manage scalable and reliable data pipelines to support real-time and batch analytics.</li>
  <li>Design and implement systems that enable efficient movement and transformation of large-scale data across databases and warehouses.</li>
  <li>Contribute to the development of backend services and internal platforms that integrate with our data ecosystem.</li>
</ul>
<h4><strong>Analytics Automation &amp; AI</strong></h4>
<ul>
  <li>Lead backend initiatives to support the automation of analytics tasks using AI and machine learning frameworks.</li>
  <li>Build infrastructure and services to enable anomaly detection, data quality monitoring, and insight generation at scale.</li>
</ul>
<h4><strong>Software Development</strong></h4>
<ul>
  <li>Develop clean, modular, and maintainable backend code, with a strong focus on Python as the primary language.</li>
  <li>Develop database models and optimize performance across relational and analytical stores like <strong>MySQL</strong> and <strong>Snowflake</strong>.</li>
  <li>Implement and optimize complex queries — <strong>strong SQL skills are a must</strong>.</li>
  <li>Collaborate with the engineering team to build event-driven systems and APIs to support product and analytics use cases.</li>
</ul>
<h4><strong>Infrastructure &amp; Operations</strong></h4>
<ul>
  <li>Utilize cloud platforms (preferably AWS) to deploy and manage backend and data infrastructure.</li>
  <li>Monitor and optimize systems for cost efficiency, scalability, and resilience.</li>
</ul>
<h4><strong>Leadership &amp; Collaboration</strong></h4>
<ul>
  <li>Mentor engineers, contribute to hiring and onboarding, and foster a culture of engineering excellence.</li>
  <li>Lead architectural discussions, technical planning, and postmortem reviews.</li>
  <li>Work cross-functionally with analytics, product, infrastructure, and customer-facing teams to align system design with business needs.</li>
</ul>
<h3><strong>Expertise and Qualifications</strong></h3>
<ul>
  <li>Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.</li>
  <li>8–14 years of experience in backend or data engineering with proven expertise in designing large-scale systems.</li>
  <li>Strong proficiency in <strong>Python</strong> and <strong>SQL</strong> is required.</li>
  <li>Experience working with relational databases and cloud-based data platforms such as <strong>MySQL</strong> and <strong>Snowflake, Databricks, Big Query </strong>or any such datawarehouse technologies.</li>
  <li>Familiarity with modern data engineering tools such as Airflow, DBT, AWS DMS, Debezium, Flink, or similar technologies is a strong advantage.</li>
  <li>Strong understanding of distributed systems, data modeling, and data integration patterns.</li>
  <li>Familiarity with event-driven architectures and stream processing is a plus.</li>
  <li>Exposure to AI/ML workflows, data science tools, or analytics automation is a strong advantage.</li>
  <li>Strong leadership, problem-solving, and communication skills.</li>
</ul>
<h3><strong>Additional Information – Perks &amp; Benefits</strong></h3>
<ul>
  <li>Equity</li>
  <li>Medical insurance for employees and dependents</li>
  <li>Quarterly Professional Development allowance</li>
  <li>Company Wellness Days (On months without holidays, you are still given a 3-day weekend)</li>
</ul>
<p>Sense is an equal-opportunity employer. We believe that diversity, inclusion, and belonging are integral to our success and do not discriminate based on race, color, religion, age, or any other basis protected by law. All your information will be kept confidential according to EEO guidelines.</p>

Lead Software Engineer - II

<p><strong>Company Description</strong></p>
<p><br></p>
<p>Sense is a diverse, collaborative team tackling one of the most universal challenges in today’s workforce. With a mission to change how companies engage with talent, we’re creating a better experience for employers, recruiters, and candidates. Your work at Sense will impact millions of people around the globe and will be instrumental in evolving an entire industry. Join us in shaping the workforce of the future!</p>
<p>Founded in 2015, Sense is a high-growth HR Tech SaaS startup with offices in the Bay Area and Bangalore. It has 280+ team members, serves 1000+ customers, and has grown 100% year-over-year since its launch. We have raised $90M in funding, backed by GV (Google), SoftBank, Accel, and Avataar Ventures.</p>
<p>As a part of the Sense team, you’ll play an active role in shaping and developing our products and processes. Our founders are lifelong entrepreneurs with a history of building, scaling, and successfully exiting large companies. At Sense, active mentorship and learning and development opportunities will support your career goals. We’re an experienced team and looking for great people to add to our team.</p>
<p><br></p>
<p><strong>About the Position</strong></p>
<p><br></p>
<p>As the Lead Product Manager for our Recruiting CRM Platform, you will be leading our product strategy, overseeing the entire lifecycle of the product and own its key success metrics. You will work closely with cross-functional teams including engineering, design, marketing, and sales to deliver solutions that meet the needs of our enterprise customers. Your role will involve a mix of strategic planning, hands-on management, and leadership to ensure that our products align with market demands and business goals.</p>
<p><br></p>
<p><strong>Key Responsibilities</strong>:</p>
<ul>
  <li><strong>Product Strategy &amp; Vision</strong>:
    <ul>
      <li>Define and drive the product vision and strategy for our Recruiting CRM product and work towards Sense Intelligent CRM vision that stands out to the modern trends of candidate and recruiter experience.</li>
      <li>Actively work with our US and International Customers, Sales, and Solution Consulting to be on top of the market needs and competitive positioning to identify trends, opportunities, and threats.</li>
      <li>Develop domain expertise and maintain a deep understanding of customer needs, industry trends, and emerging technologies.</li>
    </ul>
  </li>
  <li><strong>Roadmap &amp; Prioritization</strong>:
    <ul>
      <li>Create, manage, and communicate the product roadmap, aligning it with company objectives and customer requirements.</li>
      <li>Prioritize product features and enhancements based on market demand, customer feedback, and business impact.</li>
    </ul>
  </li>
  <li><strong>Product Development &amp; Launch</strong>:
    <ul>
      <li>Lead cross-functional teams through the product development process, from concept to launch.</li>
      <li>Play a pivotal role in the EPD (Engineering, Product, and Design) team triad and collaborate with them to ensure they understand the product requirements well and are unblocked in the development phase.</li>
      <li>Define clear product requirements, user stories, and acceptance criteria.</li>
      <li>Work with the Product Manager and Product Marketing Manager to manage the product feature release and oversee product launches, ensuring successful go-to-market execution and post-launch analysis.</li>
    </ul>
  </li>
  <li><strong>Customer &amp; Stakeholder Engagement</strong>:
    <ul>
      <li>Serve as the primary point of contact for all product-related matters, both internally and externally.</li>
      <li>Interface with Customer Success, Solution Consulting, and Center of Excellence teams and conduct demos and training on the new features for the internal team enablement.</li>
      <li>Keep a close track of product metrics by working with Product Analysts and coming up with actionable insights</li>
      <li>Work closely with various customer-facing teams and stakeholders to understand the day-to-day usage of your owned feature area and come up with product enhancements to make their lives easier</li>
      <li>Engage with key customers and stakeholders to gather feedback, validate product ideas, and ensure alignment with their needs.</li>
    </ul>
  </li>
  <li><strong>Team Leadership</strong>:
    <ul>
      <li>Mentor and guide junior product managers, fostering a culture of innovation, collaboration, and continuous improvement.</li>
      <li>Lead by example, demonstrating a hands-on approach to problem-solving and decision-making.</li>
    </ul>
  </li>
</ul>
<p><strong>Qualifications</strong>:</p>
<ul>
  <li><strong>Experience</strong>:
    <ul>
      <li>10+ years of overall experience with at least 7 years of product management experience in the B2B Enterprise SaaS space.</li>
      <li>Proven track record of successfully managing and launching complex software products.</li>
      <li>Experience working with cross-functional teams in an agile environment.</li>
    </ul>
  </li>
  <li><strong>Skills</strong>:
    <ul>
      <li>Strong strategic thinking and analytical skills.</li>
      <li>Solid System Design skills to able to take a problem statement and conceptualize solutions for the same</li>
      <li>Excellent communication and presentation abilities.</li>
      <li>Deep understanding of SaaS business models, enterprise customer needs, and the competitive landscape.</li>
      <li>Ability to balance strategic planning with hands-on execution.</li>
      <li>Proficiency in product management tools such as Jira, Notion, Asana, and analytics platforms.</li>
    </ul>
  </li>
  <li><strong>Education</strong>:
    <ul>
      <li>Bachelor's degree in Business, Computer Science, Engineering, or a related field. MBA or equivalent advanced degree is preferred.</li>
    </ul>
  </li>
  <li><strong>Additional Qualities</strong>:
    <ul>
      <li>Strong leadership skills with the ability to inspire and motivate teams.</li>
      <li>Customer-focused mindset with a passion for solving complex problems.</li>
      <li>Ability to thrive in a fast-paced, dynamic environment with competing priorities.</li>
      <li>Ability to process and apply feedback constructively</li>
      <li>Ability to “do what it takes to get the job done”</li>
    </ul>
  </li>
</ul>
<p><strong>What We Offer</strong>:</p>
<ul>
  <li>Competitive salary and performance-based bonuses.</li>
  <li>Comprehensive health, dental, and vision benefits.</li>
  <li>Opportunities for career advancement and professional development.</li>
  <li>A collaborative and innovative work environment.</li>
</ul>
<p><br></p>

Lead Product Manager

<p><strong>In this role, you will:</strong></p>
<ul>
  <li>Become a Sense product expert across our entire platform and understand our competitors and market landscape &nbsp;</li>
  <li>Execute thoughtful outbound campaigns via phone, LinkedIn, and email.&nbsp;</li>
  <li>Collaborate with marketing and sales teams to maximise lead generation &nbsp;</li>
  <li>Prospect daily into new accounts by implementing proven sales methodologies &nbsp;</li>
  <li>Maintain meticulous CRM (Salesforce) records</li>
</ul>
<p><br></p>
<p><strong>Job Requirements</strong></p>
<ul>
  <li>Ability to form and maintain relationships - many times this requires exceptional resilience and ability to deal with varying types of people &nbsp;</li>
  <li>Ability to thrive in fast-paced environments &nbsp;</li>
  <li>Excellence in cross-functional collaboration - think about talking with 3 different teams all within 60 minutes to come up with research, messaging, and strategy to prospect &nbsp;</li>
  <li>Competitive drive and sense of urgency &nbsp;</li>
  <li>Previous Sales Development or Business Development experience preferred</li>
</ul>
<p><br></p>
<p><strong>**This role requires you to be available during EST hours (6pm to 3am IST)**</strong></p>
<p><br></p>

Business Development Representative

<div style="">Sense is hiring a Director of Design to help us develop and grow our best in class product design organization. This role will be responsible for covering the full design process at Sense for our suite of products including Sense AI Recruiter, Workflows, Voice AI, Chatbot, Talent Intelligence, and CRM.</div><div style="">The ideal candidate will be a proven player-coach to take on design projects and also grow our design organization as Sense continues to scale. Your management style is leading by serving others, and your primary goal is the success of your team.</div><div style="">As a Design Director, you'll</div><ul>  <li style="">Lead, mentor, and support our group of talented product designers to ensure the product we build for our customers meets their needs and is of the highest quality</li>  <li style="">Lead and execute on critical projects with a very hands-on approach alongside your team</li>  <li style="">Work with Engineering, Product, and Design team leads to develop the vision, strategy, and operations of your initiatives; advocating for our customers through user-centered design</li>  <li style="">Define and grow the design department, including recruiting and representing design through the Sense organization. Define processes to help us scale across our US and India offices.</li>  <li style="">Work side by side with founders and other members of leadership to define the next phase of our company growth</li>  <li style="">Interact with the marketing teams to oversee Sense brand activities</li>  <li style="">Build strong, trustful relationships with your team by fostering a positive environment where they are encouraged to communicate openly, share constructive criticism, and contribute innovative ideas.</li>  <li style="">Speak with and become an expert on our customers</li></ul><div style="">Some exciting things you’ll get to own and shape in the near future:</div><ul>  <li style="">Design the future of AI-powered recruiting – Take the lead on designing our AI Recruiter and Voice AI experiences from the ground up. You’ll craft conversational interfaces that don’t just work — they delight, putting candidate experience at the heart of every interaction.</li>  <li style="">Build the voice of Sense – Literally. You’ll define how our Voice AI speaks, listens, and empathizes — transforming how candidates and recruiters connect in real time.</li>  <li style="">Redesign with purpose – While reimagining our conversational AI, you’ll shape how Sense Chatbot evolves as a platform to support smart, automated, human-first recruiting journeys.</li>  <li style="">Drive Sense’s next leap – Be part of our entry into a bold new market: large enterprise hiring. You’ll work on foundational product changes and research to help us scale to new customer needs — all while keeping conversations seamless and candidate-first.</li>  <li style="">Bonus: Collaborate closely with our brilliant marketing team to bring the new Sense brand to life through product and interaction design.</li></ul>

Director of Design

<div style="">Sense is seeking an experienced leader to head our Customer Success team with the guidance of our Co-Founder and Head of Product. &nbsp;Our ideal candidate has worked successfully in a SaaS environment with heavy operational experience. &nbsp;This is a department head position that oversees Technical Support, Implementation and Customer Success Management and Operations. &nbsp;This role is fully remote and based in the US - Pacific, Mountain, Central or Eastern timezones.</div><div style="">Key responsibilities</div><ul>  <li style="">Set the overall vision and strategic plan for maximizing Sense’s customer retention including with a strong focus on driving product adoption, creating a positive customer experience, driving growth through renewals and customer relationship management</li>  <li style="">Drive customer outcome initiatives that    <ul>      <li style="">Optimize onboarding and product engagement</li>      <li style="">Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores</li>      <li style="">Reduce churn and drive new business growth</li>    </ul>  </li>  <li style="">Own and drive the renewal of the customer end to end with strong forecasting, risk management and hands-on activity with the team.</li>  <li style="">Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement in customer satisfaction</li>  <li style="">Foster collaboration across the organization with Sales, Marketing, Product and Engineering to align them to Sense’s Customer Success initiatives</li>  <li style="">Design operational practices and incentive programs to track performance of teams and individuals</li>  <li style="">Work closely with the Sales to determine strategies, forecast renewals, and identify opportunities and risks</li>  <li style="">Drive Account Growth Outcomes:    <ul>      <li style="">Expand our revenue in accounts with upsell opportunities and long term renewals</li>      <li style="">Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores</li>    </ul>  </li>  <li style="">Oversee the global customer success team, providing guidance, motivational leadership, and professional development to ensure both high performance and that team is success oriented, engaged, and aligning their efforts to the mission and vision of the organization</li>  <li style="">Address escalated client issues with speed and urgency, orchestrating resources across the company with influence and understanding of Company priorities and goals</li>  <li style="">Continuously iterate and improve Sense’s customer success processes and tools to improve efficiency and effectiveness</li>  <li style="">Regularly report insights on Sense’s Customer Success metrics to the senior executive team identifying trends, opportunities and report on customer success performance</li></ul>

US - Remote

Vice President of Customer Success

<div style=""><b style="font-weight: 700">Key Responsbilities:</b></div><ul>  <li style="">Strong analytical and troubleshooting skills are essential for this role, as you will be responsible for diagnosing complex customer issues, identifying root causes, and delivering effective solutions. Our customers rely on us to resolve problems they are unable to solve on their own, and we expect you to consistently meet that expectation with confidence and expertise.</li>  <li style="">Respond to customer queries in a timely and accurate way, via email support or calls when required</li>  <li style="">You will be responsible for managing enterprise-level clients, serving as their primary point of contact. The role requires confidence in handling escalated issues and a willingness to engage with customers via call to provide effective resolutions.</li>  <li style="">Develop deep expertise in product implementation, usage, and troubleshooting</li>  <li style="">Providing support to customers by addressing complex technical inquiries through chat, phone, and email channels</li>  <li style="">Remaining focused and able to express empathy to manage customer expectations and relationships in critical situations</li>  <li style="">Appropriately escalating cases to relevant teams based on issue complexity, resolution progress, and documentation protocols. Collaborating closely with these teams to identify emerging trends and develop effective solutions.</li>  <li style="">Act as a point of escalation and provide mentorship to team members in resolving complex or high-priority issues</li>  <li style="">You possess a thorough understanding of essential support metrics, including SLA adherence, CSAT, first response time, resolution time etc.</li></ul>

Senior Technical Support Representative

<p>About the Role&nbsp;</p>
<p>We’re looking for a strategic and creative Senior Sales Enablement Manager to join our growing team. In this role, you’ll partner closely with Sales, Marketing, and Product teams to design, deliver, and continuously improve enablement programs that drive performance across the sales organization. This is a high-impact role that requires a blend of content creation, instructional design, training delivery, and strategic thinking.</p>
<p><br></p>
<p>Location: Remote, India</p>
<p>Hours: Must be available to work US-Hours (6:30 pm- 2:30 am IST)</p>
<p><br></p>
<p>What You’ll Do &nbsp;Design and lead training programs for B2B sales teams, with a focus on both foundational and advanced selling skills. &nbsp;Deliver engaging instructor-led training sessions (virtual) that boost rep confidence and effectiveness. &nbsp;Create and manage scalable enablement content, playbooks, and resources that align with the buyer journey. &nbsp;Own and evolve the sales playbook in partnership with Sales Leadership &nbsp;Work cross-functionally to identify skills gaps, define key performance metrics, and execute training that drives measurable outcomes. &nbsp;Leverage Salesforce (and other sales tech) to gather insights, measure enablement impact, and optimize programs. &nbsp;Collaborate with SMEs to develop and enhance learning materials — including video content &nbsp;Champion creativity and innovation across enablement programs, adapting to the needs of a growing, fast-paced team.</p>

Senior Sales Enablement Manager

<div style="">We are seeking a highly motivated Product Operations Intern to join our team. You'll play a crucial role in streamlining product operations by analysing customer workflows, implementing automation solutions, and ensuring smooth operational processes. This is an excellent opportunity to gain hands-on experience with our award-winning automation platform while making a meaningful impact on how companies engage with talent.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Key Responsibilities</b>:</div><ul>  <li style="">Analyze complex customer recruitment workflows across different lifecycle stages</li>  <li style="">Work hands-on with our automation platform to recreate and optimize customer workflows</li>  <li style="">Organize and optimize workflows according to recruitment lifecycle stages and industry best practices</li>  <li style="">Collaborate with product, engineering, and customer success teams to customize solutions</li>  <li style="">Create comprehensive documentation and guides for implemented workflows</li></ul>

Product Operations Intern

<div style="">As a Lead Backend Engineer on our Chatbot team, you will play a pivotal role in designing, building, and managing features and services to drive the success of one of our largest and fastest growing products at Sense. You will have the opportunity to make a significant impact on our technology infrastructure and contribute to the success of our product, and our organization as a whole. You will work closely with our other product and platform teams, especially our AI/ML team. An excellent candidate would have strong ownership drive with the ability to independently own the execution of large end-to-end projects and work closely with our product and engineering leadership to contribute in all phases of the product development lifecycle, including roadmapping, shaping, and go-to-market.</div>

Lead Engineer - Chatbot

<div style="">Sense is a diverse, collaborative team tackling one of the most universal challenges in today’s workforce. With a mission to change the way companies engage with talent, we’re creating a better experience for employers, recruiters, and candidates. Your work at Sense will impact millions of people around the globe and will be instrumental in evolving an entire industry. Join us in shaping the workforce of the future!</div><div style=""><br></div><div style="">Founded in 2015, Sense is a high-growth HR Tech SaaS startup with offices in the Bay Area and Bangalore. It has 300+ team members, serves 700+ customers, and has grown 100% year-over-year since launch. We have raised $90M in funding, backed by GV (Google), SoftBank, Accel, and Avataar Ventures.</div><div style=""><br></div><div style="">As a part of the Sense team, you’ll play an active role in shaping and developing our products and processes. Our founders are lifelong entrepreneurs with a history of building, scaling, and successfully exiting large companies. At Sense, your career goals will be supported through active mentorship and learning and development opportunities. We’re an experienced team and looking for great people to add to our team.</div>