Life at Sense

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Join Talent Pool

<p><strong>In this role, you will:</strong></p>
<ul>
  <li>Become a Sense product expert across our entire platform and understand our competitors and market landscape &nbsp;</li>
  <li>Execute thoughtful outbound campaigns via phone, LinkedIn, and email.&nbsp;</li>
  <li>Collaborate with marketing and sales teams to maximise lead generation &nbsp;</li>
  <li>Prospect daily into new accounts by implementing proven sales methodologies &nbsp;</li>
  <li>Maintain meticulous CRM (Salesforce) records</li>
</ul>
<p><br></p>
<p><strong>Job Requirements</strong></p>
<ul>
  <li>Ability to form and maintain relationships - many times this requires exceptional resilience and ability to deal with varying types of people &nbsp;</li>
  <li>Ability to thrive in fast-paced environments &nbsp;</li>
  <li>Excellence in cross-functional collaboration - think about talking with 3 different teams all within 60 minutes to come up with research, messaging, and strategy to prospect &nbsp;</li>
  <li>Competitive drive and sense of urgency &nbsp;</li>
  <li>Previous Sales Development or Business Development experience preferred</li>
</ul>
<p><br></p>
<p><strong>**This role requires you to be available during EST hours (6pm to 3am IST)**</strong></p>
<p><br></p>

India HQ

Business Development Representative

<p>Key Responsbilities: &nbsp;</p>
<p>&nbsp;&nbsp;Strong analytical and troubleshooting skills are essential for this role, as you will be responsible for diagnosing complex customer issues, identifying root causes, and delivering effective solutions.&nbsp;</p>
<p>Our customers rely on us to resolve problems they are unable to solve on their own, and we expect you to consistently meet that expectation with confidence and expertise. &nbsp;</p>
<p>Respond to customer queries in a timely and accurate way, via email support or calls when required &nbsp;</p>
<p>You will be responsible for managing enterprise-level clients, serving as their primary point of contact.&nbsp;</p>
<p>The role requires confidence in handling escalated issues and a willingness to engage with customers via call to provide effective resolutions. &nbsp;</p>
<p>Develop deep expertise in product implementation, usage, and troubleshooting &nbsp;</p>
<p>Providing support to customers by addressing complex technical inquiries through chat, phone, and email channels &nbsp;</p>
<p>Remaining focused and able to express empathy to manage customer expectations and relationships in critical situations &nbsp;</p>
<p>Appropriately escalating cases to relevant teams based on issue complexity, resolution progress, and documentation protocols. Collaborating closely with these teams to identify emerging trends and develop effective solutions. &nbsp;</p>
<p>Act as a point of escalation and provide mentorship to team members in resolving complex or high-priority issues &nbsp;You possess a thorough understanding of essential support metrics, including SLA adherence, CSAT, first response time, resolution time etc.</p>

Senior Technical Support Representative

<div style="">Sense is hiring a Director of Design to help us develop and grow our best in class product design organization. This role will be responsible for covering the full design process at Sense for our suite of products including Sense AI Recruiter, Workflows, Voice AI, Chatbot, Talent Intelligence, and CRM.</div><div style="">The ideal candidate will be a proven player-coach to take on design projects and also grow our design organization as Sense continues to scale. Your management style is leading by serving others, and your primary goal is the success of your team.</div><div style="">As a Design Director, you'll</div><ul>  <li style="">Lead, mentor, and support our group of talented product designers to ensure the product we build for our customers meets their needs and is of the highest quality</li>  <li style="">Lead and execute on critical projects with a very hands-on approach alongside your team</li>  <li style="">Work with Engineering, Product, and Design team leads to develop the vision, strategy, and operations of your initiatives; advocating for our customers through user-centered design</li>  <li style="">Define and grow the design department, including recruiting and representing design through the Sense organization. Define processes to help us scale across our US and India offices.</li>  <li style="">Work side by side with founders and other members of leadership to define the next phase of our company growth</li>  <li style="">Interact with the marketing teams to oversee Sense brand activities</li>  <li style="">Build strong, trustful relationships with your team by fostering a positive environment where they are encouraged to communicate openly, share constructive criticism, and contribute innovative ideas.</li>  <li style="">Speak with and become an expert on our customers</li></ul><div style="">Some exciting things you’ll get to own and shape in the near future:</div><ul>  <li style="">Design the future of AI-powered recruiting – Take the lead on designing our AI Recruiter and Voice AI experiences from the ground up. You’ll craft conversational interfaces that don’t just work — they delight, putting candidate experience at the heart of every interaction.</li>  <li style="">Build the voice of Sense – Literally. You’ll define how our Voice AI speaks, listens, and empathizes — transforming how candidates and recruiters connect in real time.</li>  <li style="">Redesign with purpose – While reimagining our conversational AI, you’ll shape how Sense Chatbot evolves as a platform to support smart, automated, human-first recruiting journeys.</li>  <li style="">Drive Sense’s next leap – Be part of our entry into a bold new market: large enterprise hiring. You’ll work on foundational product changes and research to help us scale to new customer needs — all while keeping conversations seamless and candidate-first.</li>  <li style="">Bonus: Collaborate closely with our brilliant marketing team to bring the new Sense brand to life through product and interaction design.</li></ul>

Director of Design

<div style="">Sense is seeking an experienced leader to head our Customer Success team with the guidance of our Co-Founder and Head of Product. &nbsp;Our ideal candidate has worked successfully in a SaaS environment with heavy operational experience. &nbsp;This is a department head position that oversees Technical Support, Implementation and Customer Success Management and Operations. &nbsp;This role is fully remote and based in the US - Pacific, Mountain, Central or Eastern timezones.</div><div style="">Key responsibilities</div><ul>  <li style="">Set the overall vision and strategic plan for maximizing Sense’s customer retention including with a strong focus on driving product adoption, creating a positive customer experience, driving growth through renewals and customer relationship management</li>  <li style="">Drive customer outcome initiatives that    <ul>      <li style="">Optimize onboarding and product engagement</li>      <li style="">Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores</li>      <li style="">Reduce churn and drive new business growth</li>    </ul>  </li>  <li style="">Own and drive the renewal of the customer end to end with strong forecasting, risk management and hands-on activity with the team.</li>  <li style="">Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement in customer satisfaction</li>  <li style="">Foster collaboration across the organization with Sales, Marketing, Product and Engineering to align them to Sense’s Customer Success initiatives</li>  <li style="">Design operational practices and incentive programs to track performance of teams and individuals</li>  <li style="">Work closely with the Sales to determine strategies, forecast renewals, and identify opportunities and risks</li>  <li style="">Drive Account Growth Outcomes:    <ul>      <li style="">Expand our revenue in accounts with upsell opportunities and long term renewals</li>      <li style="">Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores</li>    </ul>  </li>  <li style="">Oversee the global customer success team, providing guidance, motivational leadership, and professional development to ensure both high performance and that team is success oriented, engaged, and aligning their efforts to the mission and vision of the organization</li>  <li style="">Address escalated client issues with speed and urgency, orchestrating resources across the company with influence and understanding of Company priorities and goals</li>  <li style="">Continuously iterate and improve Sense’s customer success processes and tools to improve efficiency and effectiveness</li>  <li style="">Regularly report insights on Sense’s Customer Success metrics to the senior executive team identifying trends, opportunities and report on customer success performance</li></ul>

US - Remote

Vice President of Customer Success

<div style=""><b style="font-weight: 700">Key Responsbilities:</b></div><ul>  <li style="">Strong analytical and troubleshooting skills are essential for this role, as you will be responsible for diagnosing complex customer issues, identifying root causes, and delivering effective solutions. Our customers rely on us to resolve problems they are unable to solve on their own, and we expect you to consistently meet that expectation with confidence and expertise.</li>  <li style="">Respond to customer queries in a timely and accurate way, via email support or calls when required</li>  <li style="">You will be responsible for managing enterprise-level clients, serving as their primary point of contact. The role requires confidence in handling escalated issues and a willingness to engage with customers via call to provide effective resolutions.</li>  <li style="">Develop deep expertise in product implementation, usage, and troubleshooting</li>  <li style="">Providing support to customers by addressing complex technical inquiries through chat, phone, and email channels</li>  <li style="">Remaining focused and able to express empathy to manage customer expectations and relationships in critical situations</li>  <li style="">Appropriately escalating cases to relevant teams based on issue complexity, resolution progress, and documentation protocols. Collaborating closely with these teams to identify emerging trends and develop effective solutions.</li>  <li style="">Act as a point of escalation and provide mentorship to team members in resolving complex or high-priority issues</li>  <li style="">You possess a thorough understanding of essential support metrics, including SLA adherence, CSAT, first response time, resolution time etc.</li></ul>

<p>About the Role&nbsp;</p>
<p>We’re looking for a strategic and creative Senior Sales Enablement Manager to join our growing team. In this role, you’ll partner closely with Sales, Marketing, and Product teams to design, deliver, and continuously improve enablement programs that drive performance across the sales organization. This is a high-impact role that requires a blend of content creation, instructional design, training delivery, and strategic thinking.</p>
<p><br></p>
<p>Location: Remote, India</p>
<p>Hours: Must be available to work US-Hours (6:30 pm- 2:30 am IST)</p>
<p><br></p>
<p>What You’ll Do &nbsp;Design and lead training programs for B2B sales teams, with a focus on both foundational and advanced selling skills. &nbsp;Deliver engaging instructor-led training sessions (virtual) that boost rep confidence and effectiveness. &nbsp;Create and manage scalable enablement content, playbooks, and resources that align with the buyer journey. &nbsp;Own and evolve the sales playbook in partnership with Sales Leadership &nbsp;Work cross-functionally to identify skills gaps, define key performance metrics, and execute training that drives measurable outcomes. &nbsp;Leverage Salesforce (and other sales tech) to gather insights, measure enablement impact, and optimize programs. &nbsp;Collaborate with SMEs to develop and enhance learning materials — including video content &nbsp;Champion creativity and innovation across enablement programs, adapting to the needs of a growing, fast-paced team.</p>

Senior Sales Enablement Manager

<div style=""><b style="font-weight: 700">About the Role</b></div><div style=""><br></div><div style="">We are looking for a passionate and detail-oriented QA Automation Intern to join our growing QA team. In this role, you will gain valuable experience in the Software Development Life Cycle (SDLC) by assisting with manual testing of our software applications. You will work closely with QA Engineers and Developers to ensure our products meet the highest quality standards.</div><div style=""><br></div><div style="">Key Responsibilities</div><div style="">Testing: Assist in the development and execution of test plans and test cases for various projects. Bug Tracking: Identify, report, and track defects and issues using our bug tracking system. Documentation: Help maintain and update QA documentation, including test plans, test cases, and bug reports. Collaboration: Work closely with developers, product managers, and other team members to understand product requirements and ensure testing coverage. Automation: Assist in the development and maintenance of automated tests where applicable. Feedback: Provide feedback and recommendations for improving product quality and user experience. Learning: Stay updated on the latest QA trends, tools, and methodologies to continuously improve skills and knowledge.</div>

SDET Intern

<div style="">We are looking for an <b style="font-weight: 700">HR Generalist</b> to be a part of our growing team working in person at our Bangalore office. You will be closely interacting with the different stakeholders to streamline the HR processes aligned with the business goals focusing on continuous improvement &nbsp;and create a great employee experience</div><div style=""><br></div><div style=""><b style="font-weight: 700">Responsibilities:</b></div><ul>  <li style="">Assist in the Candidate Engagement Process in collaboration with the Talent Acquisition team</li>  <li style="">Run point on &nbsp;Onboarding and New Hire Orientation programs</li>  <li style="">Manage employee queries on policies and guidelines as required and basic grievances</li>  <li style="">Proactively understand the pulse of the employees by frequent interaction to understand their challenges and offer support</li>  <li style="">Assist in the development and implementation of human resource policies</li>  <li style="">Carefully maintain employee files and records with professionalism and discretion</li>  <li style="">Partner with the People Experience team on areas such as employer branding, fostering company culture, talent development, rewards and recognition, and retention</li>  <li style="">Drive the processes related to onboarding, talent development, performance management, payroll, compliance, insurance and exit management</li>  <li style="">Planning &amp; organizing employee engagement activities and event planning</li>  <li style="">Generate and produce &nbsp;HR Metrics with an ability to interpret and share data with all levels of the org.</li></ul><div style=""><br></div>

HR Generalist

We’re looking for a Sr. Product Designer to own the user experience for recruiter productivity tools that enable recruiters to engage, screen, assess, and hire candidates at scale. This is a hands-on role, and you will be responsible for end-2-end product design for products, provide strategic design leadership, define product design paradigms, and be an advocate for the users and customers.

 Own the design, strategy, and implementation of the design system, UI components, UX patterns

Lead the design of core products that include messaging, campaigns, and underlying analytics and data products.  

Take hands-on ownership of strategic design projects, overseeing the entire product design lifecycle from discovery, roadmap prioritization, problem definition to validation, implementation, measurement, and continuous improvements.  

Define core user experience principles to create intuitive and self-service recruitment workflows and automation journeys. 

You know what UX deliverables to choose to get ideas across, build consensus and translate complex (and often ambiguous) product/business/user needs into design solutions through you vast array of toolkit that includes: journey maps, information architecture, wireframes, UX patterns, prototypes, and UI design.  

Improve design operations, processes, collaboration, and operational efficiency to maintain a high-quality design output.  

Help shape the long-term design vision while ensuring the regular delivery of high-quality products.  

Represent design and be a champion for design thinking across the organization, participate in customer interactions, facilitate workshops and strategy discussions, present at company all hands, and identify opportunities for cross-functional collaboration.  

Strive for design excellence across the org, improve design operations, proactively seek and provide constructive feedback, help build a strong design culture.  

Be part of a global team responsible for the user experience, brand design, and user research that supports all product initiatives at Sense.

Senior Product Designer - Design System 

<div style=""><br></div><div style="">We’re looking for a Staff Product Designer to lead the design of AI and LLM-driven Voice, Video, and Chatbot products. These products transform how talent acquisition teams engage with candidates while streamlining hiring workflows, enhancing recruiter productivity, and creating personalized candidate experiences.</div><div style=""><br></div><div style="">❌Not open to contracting or consulting firms)❌</div><div style=""><br></div><div style="">In this role, you’ll define intuitive and scalable user experiences that enable talent acquisition teams to harness the power of automation and conversational AI. You’ll play a pivotal role in crafting self-service UX and intelligent interactions that reduce manual effort, improve efficiency, and deliver measurable outcomes for recruiters and candidates alike.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Responsibilities</b></div><ul>  <li style="">Collaborate with Product, Engineering and customer facings teams to shape the future direction for your product areas.</li>  <li style="">Own the end-to-end product design lifecycle from problem definition to ideation, validation, implementation, and future iterations.</li>  <li style="">Create user journey maps, information architecture, wireframes, UX patterns, prototypes, and visual design.</li>  <li style="">Communicate designs, decisions, and insights that solve users’ problems.</li>  <li style="">Evangelize design thinking and user centered design methodologies.</li>  <li style="">Identify the need for and lead discovery, ideation, and customer research.</li>  <li style="">Contribute to the Sense Design System, processes, and tools to scale the impact of design across the company.</li>  <li style="">Help build a strong design culture through collaboration, empathy, feedback, and customer centricity.</li></ul>

Staff Product Designer - AI Products

<div style="">Sense is a diverse, collaborative team tackling one of the most universal challenges in today’s workforce. With a mission to change the way companies engage with talent, we’re creating a better experience for employers, recruiters, and candidates. Your work at Sense will impact millions of people around the globe and will be instrumental in evolving an entire industry. Join us in shaping the workforce of the future!</div><div style=""><br></div><div style="">Founded in 2015, Sense is a high-growth HR Tech SaaS startup with offices in the Bay Area and Bangalore. It has 300+ team members, serves 700+ customers, and has grown 100% year-over-year since launch. We have raised $90M in funding, backed by GV (Google), SoftBank, Accel, and Avataar Ventures.</div><div style=""><br></div><div style="">As a part of the Sense team, you’ll play an active role in shaping and developing our products and processes. Our founders are lifelong entrepreneurs with a history of building, scaling, and successfully exiting large companies. At Sense, your career goals will be supported through active mentorship and learning and development opportunities. We’re an experienced team and looking for great people to add to our team.</div>