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As an Implementation Consultant at Sense, you will own the end-to-end onboarding and configuration of the Sense Talent Engagement Platform for new and expanding customers. You will serve as a strategic partner and product expert, guiding clients through the deployment of Sense’s AI-powered solutions; including the AI Chatbot, Automation Workflows, Talent CRM, Messaging, Voice AI, etc. to accelerate hiring, reduce time-to-fill, and deliver exceptional candidate and recruiter experiences.
 
<h2>Responsibilities</h2>
<ul>
 <li>Become a deep product expert across the Sense platform, including Automation Workflows, Talent CRM, AI Chatbot, Generative AI, Voice AI, Messaging (SMS, WhatsApp, Mass Texting), Interview Scheduling, Career Sites, Candidate Matching, and Analytics.</li>
 <li>Lead end-to-end implementation engagements: scope customer requirements, configure the Sense platform, integrate with ATS/CRM systems, and validate against agreed success criteria.</li>
 <li>Build and manage detailed Implementation Launch Plans, aligning customer stakeholders on milestones, timelines, technical dependencies, and go-live readiness.</li>
 <li>Configure and optimize AI-driven workflows—including automated candidate outreach sequences, chatbot conversation flows, pre-screening logic, and job matching rules—to meet each customer’s unique hiring needs.</li>
 <li>Support integrations between Sense and customer tech stacks using REST APIs, OAuth, SFTP file feeds, and webhooks.</li>
 <li>Serve as one of the &nbsp;primary points of contact during implementation, providing proactive communication on project status, risks, and escalations to both customers and internal stakeholders.</li>
 <li>Partner cross-functionally with Sales, Customer Success, Product, and Engineering to resolve technical blockers and advocate for customer-driven product enhancements.</li>
 <li>Identify patterns across implementations to contribute to scalable playbooks, best-practice documentation, and onboarding improvements.</li>
 <li>Manage multiple concurrent implementations, meeting deadlines independently and communicating proactively on risks and delivery timelines.</li>
</ul>

US - Remote

Implementation Consultant

<div style="">About the Role</div><div style="">We are looking for a UI Engineering Manager I to lead and grow our front-end engineering team. As a hands-on leader, you will be responsible for defining and executing our UI architecture strategy, ensuring scalability, maintainability, and performance. You will collaborate closely with Product Managers, Designers, and Engineering teams to create seamless user experiences while fostering a high-performance culture within the team.</div><div style=""> </div><div style="">Responsibilities</div><ul> <li style="">Lead, mentor, and manage a team of front-end engineers, fostering professional growth and technical excellence.</li> <li style="">Define and drive the UI architecture, ensuring best practices in scalability, maintainability, and performance.</li> <li style="">Collaborate with Product Managers, Designers, and other Engineering teams to deliver high-quality user experiences.</li> <li style="">Maintain high code quality standards, enforcing best practices in JavaScript, React, HTML, and CSS.</li> <li style="">Ensure timely delivery of features while balancing technical debt and overall team productivity.</li> <li style="">Drive continuous improvements in UI development processes, tools, and frameworks.</li> <li style="">Stay updated with industry trends and integrate modern front-end technologies into the team.</li> <li style="">Conduct regular code reviews, technical discussions, and team retrospectives to drive improvement.</li> <li style="">Advocate for performance optimization, accessibility, and responsive design best practices.</li> <li style="">Take ownership of key UI initiatives, setting technical direction and strategy for the team.</li> <li style="">Actively contribute to hiring and growing a world-class front-end team.</li></ul>

India HQ

UI Engineering Manager 

About the role
 
We care deeply about the success of our customers and strive to help them achieve their goals in inspiring and engaging with their workforce. Sense is seeking a Lead Data Scientist to deliver our contractor communication platform to the world's best places to work. Sense is a rapidly scaling company making this the best environment to take on ownership as well as learning how to grow a company.
 
Sense is building an intelligent recruiting automation platform to help job seekers find the right opportunity. Sense's platform is responsible for interactions with millions of candidates for help gathering their relevant skills, updating their resumes and identifying those jobs for which they are best suited. We're excited to expand the Sense platform with new capabilities to save candidates and recruiters time and streamline the hiring process.
We're looking for a hands-on technical lead to lead a team of talented data scientists with an interest in dialog systems, natural language processing, &nbsp;textual analysis, and recommendation systems.
 
Responsibilities
• Lead and mentor a group of data scientists to tackle impactful problems such as Recommendation, Search Relevance, Knowledge Graph, etc. Your efforts will critically impact the growth of Sense’s Talent Management Platform.
• Analyze datasets with traditional and modern data science techniques
• Design new models and algorithms and develop proof-of-concept implementations
• Support executive leadership in developing Data Science &amp; NLP strategy
• Keep up-to-date on advances in NLP
• Leverage deep technical knowledge and work across data science, product and engineering teams working together to accomplish extremely ambitious goals and build a great product.

Senior/Lead Data Scientist

Qualifications
 
● Bachelor's Degree or equivalent experience. 
● Familiarity with our industry is a plus 
● 2+ years of work experience, including experience in a technical 
customer-facing role is a must. 
● You’ll need to have amazing troubleshooting and logic skills since you’ll be working 
to diagnose customer problems, obtain results and then provide solutions. Our 
customers can't figure the problem out and that's why they are contacting us. They 
expect us to be able to figure it out - and we expect you to be able to figure it out. 
● Respond to customer queries in a timely and accurate way, via email support. 
● Strong customer presence 
● Passionate and proactive: a driven, self-starter who can work independently and as 
part of a team. 
● Outstanding verbal and written communication skills. 
● Superior organizational and time management skills; excellent attention to detail. 
Ability to be flexible and adapt quickly in a fast-paced, start-up environment.
 
EXPERTISE AND QUALIFICATIONS
 
Previous support experience in a SaaS environment. 
● Experience within recruiting or staffing space is a plus 
● Experience of working on Zendesk and Jira is a plus.

Technical Support Representative

<h1>Job Description: Lead Software Engineer - Backend</h1>
<h2>Team: Chatbot Engineering</h2>
Location: Bangalore, India (Hybrid)
<h3>About Us</h3>
Sense is transforming the way companies hire with AI-powered technology designed to bring unprecedented speed, precision, and personalization to every step of the recruiting process. Our mission is to reimagine how organizations engage with talent—creating faster, smarter, and more human experiences for employers, recruiters, and job seekers alike. Founded in 2015, Sense is a high-growth HR Tech SaaS company serving over 1,000 customers worldwide. With 250+ team members and backing from Google Ventures, SoftBank, Accel, and Avataar Ventures, we've scaled rapidly and continue to lead innovation in talent engagement and automation.
<h3>About the Role</h3>
At Sense, our Chatbot Team builds highly intuitive and performant conversational agents that enhance the recruiting experience. As a Lead Software Engineer, you will be the technical anchor of the team, designing the automated "intelligence" that powers sophisticated, multi-turn interactions for millions of candidates.
You will own the end-to-end architectural vision—from initial design to global deployment—optimizing high-throughput communication pipelines to ensure our platform remains a leader in the HR Tech space. While you will oversee the execution of features, your primary focus is on the structural integrity, scalability, and long-term technical health of our backend ecosystem.
<h3>Responsibilities</h3>
<ul>
 <li>System Architecture: Lead the design and implementation of robust, high-scale backend services, ensuring they meet strict performance and reliability SLAs.</li>
 <li>Engineering Excellence: Define and maintain high engineering standards by writing clean, testable code and leading rigorous peer code reviews.</li>
 <li>Distributed Systems Optimization: Build and maintain high-throughput pipelines that handle asynchronous communication at scale with minimal latency.</li>
 <li>Strategic Observability: Establish the strategy for monitoring agent performance and LLM health using tools like Datadog and Arize AI, leading the triage of systemic issues.</li>
 <li>Technical Roadmap: Proactively identify and resolve architectural bottlenecks and technical debts to ensure long-term stability and "Customer Delight".</li>
 <li>Technical Leadership: Act as a primary driver of the team’s mission, mentoring other engineers and functioning as the technical authority on backend patterns and distributed systems.</li>
</ul>
<h3>Job Requirements</h3>
<ul>
 <li>Experience: 5–10 years of progressive software development experience, with a proven track record of architecting and operating scalable, distributed backend systems.</li>
 <li>Distributed Systems Mastery: Expert-level mastery in building and scaling backend services within a distributed environment.
 <ul>
 <li>Deep understanding of Web Frameworks (e.g., Flask) and their internal mechanics.</li>
 <li>Strong proficiency in Messaging Brokers (e.g., Kafka, RabbitMQ) for managing high-throughput asynchronous communication.</li>
 <li>Advanced knowledge of Relational Databases (e.g., MySQL) including schema design, query optimization, and scaling strategies.</li>
 <li>Experience implementing Distributed Caching (e.g., Redis, Memcached) to reduce latency and improve system performance.</li>
 </ul>
 </li>
 <li>Cloud Infrastructure: Significant experience with AWS for deploying and managing backend services, data infrastructure, and serverless architectures.</li>
 <li>Performance Management: Proven experience with APM tools like Datadog, New Relic, or similar to monitor and tune system health.</li>
 <li>Problem-Solving: A "product-first" engineering mindset—you build to solve the user's underlying problem, not just to meet a technical spec.</li>
 <li>Communication: Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.</li>
</ul>
<h3>Good to have Skills</h3>
<ul>
 <li>Programming in Python: Proficiency in Python is a plus.</li>
 <li>LLM Observability: Familiarity with tools like Arize AI, or LangSmith.</li>
 <li>Multi-Agent Frameworks: Prior knowledge of or experience working with frameworks like CrewAI or LangGraph.</li>
</ul>
<h3>Worksite Policy</h3>
<ul>
 <li>Hybrid Model: This role is based out of our Bangalore office. We value in-person collaboration and follow a policy of working from the office, with an allowance of 12 WFH (Work From Home) days per quarter.</li>
</ul>
<h3>Additional Information – Perks &amp; Benefits</h3>
<ul>
 <li>Equity</li>
 <li>Medical insurance for employees and dependents</li>
 <li>Quarterly Professional Development allowance</li>
 <li>Company Wellness Days (On months without holidays, you are still given a 3-day weekend)</li>
</ul>
Sense is an equal-opportunity employer. We believe that diversity, inclusion, and belonging are integral to our success and do not discriminate based on race, color, religion, age, or any other basis protected by law. All your information will be kept confidential according to EEO guidelines.

Lead Software Engineer

Sense is hiring a Senior Manager of Design to help us develop and grow our best in class product design organization. This role will be responsible for covering the full design process at Sense for our suite of products including Sense AI Recruiter, Workflows, Voice AI, Chatbot, Talent Intelligence, and CRM.
 
The ideal candidate will be a proven player-coach to take on design projects and also grow our design organization as Sense continues to scale. Your management style is leading by serving others, and your primary goal is the success of your team.
As a Design Senior Manager, you'll
<ul>
 <li>Lead, mentor, and support our group of talented product designers to ensure the product we build for our customers meets their needs and is of the highest quality</li>
 <li>Lead and execute on critical projects with a very hands-on approach alongside your team</li>
 <li>Work with Engineering, Product, and Design team leads to develop the vision, strategy, and operations of your initiatives; advocating for our customers through user-centered design</li>
 <li>Define and grow the design department, including recruiting and representing design through the Sense organization. Define processes to help us scale across our US and India offices.</li>
 <li>Work side by side with founders and other members of leadership to define the next phase of our company growth</li>
 <li>Interact with the marketing teams to oversee Sense brand activities</li>
 <li>Build strong, trustful relationships with your team by fostering a positive environment where they are encouraged &nbsp;to communicate openly, share constructive criticism, and contribute innovative ideas.</li>
 <li>Speak with and become an expert on our customers</li>
</ul>
Some exciting things you’ll get to own and shape in the near future:
<ul>
 <li>Design the future of AI-powered recruiting – Take the lead on designing our AI Recruiter and Voice AI experiences from the ground up. You’ll craft conversational interfaces that don’t just work — they delight, putting candidate experience at the heart of every interaction.</li>
 <li>Build the voice of Sense – Literally. You’ll define how our Voice AI speaks, listens, and empathizes — transforming how candidates and recruiters connect in real time.</li>
 <li>Redesign with purpose – While reimagining our conversational AI, you’ll shape how Sense Chatbot evolves as a platform to support smart, automated, human-first recruiting journeys.</li>
 <li>Drive Sense’s next leap – Be part of our entry into a bold new market: large enterprise hiring. You’ll work on foundational product changes and research to help us scale to new customer needs — all while keeping conversations seamless and candidate-first.</li>
 <li>Bonus: Collaborate closely with our brilliant marketing team to bring the new Sense brand to life through product and interaction design.</li>
</ul>

Senior Design Manager

<h1>Job Description: Senior Software Engineer - Backend</h1>
<h2>Team: Chatbot Engineering</h2>
Location: Bangalore, India (Hybrid)
 
<h3>About the Role</h3>
At Sense, our Chatbot Team is responsible for building highly intuitive and performant conversational agents that enhance the recruiting experience. As a Senior Software Engineer, you will be a primary driver of our mission—designing and building the automated "intelligence" that helps millions of candidates find meaningful work through sophisticated, multi-turn interactions.
You will function as the engine of execution for the team, owning feature lifecycles from design to deployment and optimizing high-throughput communication pipelines to ensure our platform remains a leader in the HR Tech space.
<h3>Responsibilities</h3>
<ul>
 <li>Feature Ownership: Design and implement robust backend services for our conversational platform using Python and Flask, ensuring they meet strict performance and reliability SLAs.</li>
 <li>Engineering Excellence: Write clean, testable code and participate in rigorous peer code reviews. You will help maintain and elevate the high engineering standards of the team, ensuring software is built to scale.</li>
 <li>Observability &amp; Triage: Use tools like Datadog and Arize AI to monitor agent performance and LLM health. You will be responsible for identifying root causes in conversation logs and shipping rapid improvements.</li>
 <li>System Optimization: Build and maintain high-throughput pipelines that handle asynchronous communication at scale with minimal latency, ensuring our agents respond intelligently and in real-time.</li>
 <li>Debt Resolution &amp; Delight: Proactively identify and resolve technical and product debts (logic bottlenecks, latency issues, or edge-case bugs). You believe that refining and hardening existing systems is a direct path to ensuring Customer Delight.</li>
</ul>
<h3>Job Requirements</h3>
<ul>
 <li>Experience: 4–7 years of progressive software development experience, with a focus on building and operating scalable, distributed backend systems.</li>
 <li>Technical Proficiency:
 <ul>
 <li>Strong proficiency in Python and a deep understanding of web frameworks like Flask.</li>
 <li>Strong proficiency in SQL and experience with relational databases like MySQL.</li>
 <li>Solid experience with AWS for deploying and managing backend services, data infrastructure, and serverless architectures.</li>
 <li>Experience of working with an Application Performance Management (APM) tool such as Datadog, New Relic, or similar.</li>
 </ul>
 </li>
 <li>Problem-Solving: A "product-first" engineering mindset—you build to solve the user's underlying problem, not just to meet a technical spec.</li>
 <li>Communication: Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.</li>
</ul>
<h3>Good to have Skills</h3>
<ul>
 <li>LLM Observability: Familiarity with tools like Arize AI, or LangSmith is a plus.</li>
 <li>Multi-Agent Frameworks: Prior knowledge of or experience working with frameworks like CrewAI or LangGraph.</li>
</ul>
<h3>Worksite Policy</h3>
<ul>
 <li>Hybrid Model: This role is based out of our Bangalore office. We value in-person collaboration and follow a policy of working from the office, with an allowance of 12 WFH (Work From Home) days per quarter.</li>
</ul>
<h3>Additional Information – Perks &amp; Benefits</h3>
<ul>
 <li>Equity</li>
 <li>Medical insurance for employees and dependents</li>
 <li>Quarterly Professional Development allowance</li>
 <li>Company Wellness Days (On months without holidays, you are still given a 3-day weekend)</li>
</ul>
Sense is an equal-opportunity employer. We believe that diversity, inclusion, and belonging are integral to our success and do not discriminate based on race, color, religion, age, or any other basis protected by law. All your information will be kept confidential according to EEO guidelines.

Senior Software Engineer

As an SDET-3, you will be the technical backbone of our quality engineering team. We are looking for a hands-on expert who thrives on solving complex business problems—the kind that require deep dives into data flows, integration points, and high-scale logic. You will not only build robust automation but also act as a technical mentor, elevating the bar for everyone around you.
<h1> </h1>
<h3>Core Responsibilities</h3>
<ul>
 <li>Automation Excellence: Design and implement highly reliable automated test suites for complex web and backend applications. You should be an expert in at least one industry-standard tool (e.g., Playwright, Selenium, or RestAssured).</li>
 <li>Business Logic Validation: Break down intricate business requirements into comprehensive test strategies. You will be responsible for ensuring that complex edge cases in our business workflows are covered by automation.</li>
 <li>Framework Ownership: Take ownership of the testing framework's health. You will optimize execution speed, reduce flakiness, and ensure the framework scales as the product grows.</li>
 <li>Team Guidance: Lead by example through high-quality code reviews. You will mentor junior and mid-level engineers, helping them improve their automation patterns and debugging skills.</li>
 <li>Cross-Functional Collaboration: Partner with Developers and Product Managers during the design phase to ensure "testability" is built into the product from day one.</li>
</ul>

Lead SDET 

As a Project Manager for SaaS Implementations, you will oversee the delivery of Sense solutions for new clients—from kickoff to go-live. You’ll coordinate across internal teams (Data Engineering, Implementation Consulting, Customer Success, and Product) and external client stakeholders to ensure timely, high-quality integrations between Sense and applicant tracking systems.
You’ll own the project plan, manage risks and resources, drive communication, and ensure each client’s implementation aligns with success metrics and best practices.
 
<h3>Key Responsibilities</h3>
<ul>
 <li>Lead and Deliver: Manage end-to-end implementation projects for new Sense customers and additional modules for existing customers, ensuring delivery on time, within scope, and within budget.</li>
 <li>Client Partnership: Act as the primary point of contact for clients during implementation—setting clear expectations, tracking milestones, and maintaining transparent communication.</li>
 <li>Project Coordination: Oversee all project activities using primarily Asana along with Jira, Catalyst, and Salesforce coordinating with internal Sense teams to ensure seamless delivery.</li>
 <li>Cross-Functional Collaboration: Partner closely with the Data Engineer, Implementation Consultant, Customer Success Manager, and other stakeholders to configure integrations, migrate data, and validate workflows.</li>
 <li>Requirements Gathering: Work with clients to understand ATS configurations, business processes, and communication goals to inform the implementation approach.</li>
 <li>Process Management: Identify blockers early, manage scope changes effectively, and proactively communicate risks and mitigation plans.</li>
 <li>Quality &amp; Handoff: Ensure all Sense modules (Engage, Messaging, Scheduling, Analytics, etc.) are deployed and validated before transitioning the customer to the Customer Success team. &nbsp;Partner with the Customer Success team to ensure a smooth post-go-live handoff and establish a foundation for renewal and expansion.</li>
 <li>Continuous Improvement: Contribute to internal process documentation, project playbooks, and best practices to improve implementation efficiency and client satisfaction. Represent the customer’s voice in internal roadmap and process improvement discussions.</li>
</ul>
<h3> </h3>

Implementation Project Manager

Sense is looking for a Lead Software Engineer - II to join our Voice Engineering team in Bangalore. This is a senior Individual Contributor (IC) role, where you'll be responsible for designing and building highly scalable, multi-system backend services with strict SLAs. You'll play a crucial role in shaping the technical direction of the team and establishing best engineering practices.
Note: This is a full-time, on-site position based out of our Bangalore office. You will be expected to work from the office five days a week.
 
<h3>Responsibilities</h3>
<ul>
 <li>System Design &amp; Architecture: Lead the technical design, development, and implementation of scalable, reliable, and cost-efficient backend systems.</li>
 <li>Engineering Leadership: Drive technical discussions and decision-making within the team. Conduct thorough tech design and code reviews to ensure high-quality, maintainable, and robust code.</li>
 <li>Engineering Excellence: Establish and promote best practices for software development, including coding standards, testing, and deployment processes.</li>
 <li>System Optimization: Implement monitoring and observability practices to track system performance and proactively identify bottlenecks. Optimize systems for cost efficiency, scalability, and resilience on AWS.</li>
</ul>
Mentorship: Guide and mentor other engineers on the team, helping them grow their technical skills and understand complex system designs.

Lead Software Engineer II - Backend 

<div style="">Sense is transforming the way companies hire with AI-powered technology designed to bring unprecedented speed, precision, and personalization to every step of the recruiting process. Our mission is to reimagine how organizations engage with talent—creating faster, smarter, and more human experiences for employers, recruiters, and job seekers alike.</div><div style=""> </div><div style="">Founded in 2015, Sense is a high-growth HR Tech SaaS company serving over 1,000 customers worldwide. With 250+ team members and backing from Google Ventures, SoftBank, Accel, and Avataar Ventures, we’ve scaled rapidly and continue to lead innovation in talent engagement and automation.</div><div style=""> </div><div style="">Our diverse and collaborative team is tackling one of the most universal challenges in the workforce—helping people find meaningful work faster. At Sense, you’ll have the opportunity to shape innovative AI solutions that are changing how the world hires, impacting millions of careers globally. Join us in building the future of hiring.</div>