Life at Sense

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<p>Qualifications</p>
<p><br>
● Bachelor's Degree or equivalent experience.<br>
● Familiarity with our industry is a plus<br>
● 2+ years of work experience, including experience in a technical<br>
customer-facing role is a must.<br>
● You’ll need to have amazing troubleshooting and logic skills since you’ll be working<br>
to diagnose customer problems, obtain results and then provide solutions. Our<br>
customers can't figure the problem out and that's why they are contacting us. They<br>
expect us to be able to figure it out - and we expect you to be able to figure it out.<br>
● Respond to customer queries in a timely and accurate way, via email support.<br>
● Strong customer presence<br>
● Passionate and proactive: a driven, self-starter who can work independently and as<br>
part of a team.<br>
● Outstanding verbal and written communication skills.<br>
● Superior organizational and time management skills; excellent attention to detail.<br>
Ability to be flexible and adapt quickly in a fast-paced, start-up environment.</p>
<p><br>
<strong>EXPERTISE AND QUALIFICATIONS</strong></p>
<p><br>
Previous support experience in a SaaS environment.<br>
● Experience within recruiting or staffing space is a plus<br>
● Experience of working on Zendesk and Jira is a plus.</p>

India HQ

Technical Support Representative

<div style="">As a part of the Sense team, you’ll play an active role in shaping and developing our products and processes. Our founders are lifelong entrepreneurs with a history of building, scaling, and successfully exiting large companies. At Sense, your career goals will be supported through active mentorship and learning and development opportunities. We’re an experienced team and looking for great people to add to our team.We care deeply about the success of our customers and strive to help them achieve their goals in inspiring and engaging with their workforce. Sense is seeking a Senior or Lead Frontend Engineer to deliver our contractor communication platform to the world’s best places to work.</div><div style=""><br></div><div style="">As a Frontend Engineer at Sense, you’ll be intimately involved with bringing features from idea to completion, and mentoring an incredibly talented group of peers.</div><div style=""><br></div><div style="">You’ll join a collaborative, fun team where everyone, including you, is active in the product defining and development process. Our founders are lifelong entrepreneurs and have built and scaled large companies. By working with them, you will have the front row seat to see how a company grows and scales. We want to support your career goals, whether it remains here or beyond. Interested in knowing how product management or sales work? Let’s have you sit in on actual sales calls. Wondering how to grow engineering teams in a high growth company? We’ll directly mentor you and you’ll learn from those who’ve been at multiple successful companies. Sense is a rapidly scaling company making this the best environment to take on ownership as well as learning how to grow a company.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Responsibilities</b>&nbsp;</div><div style="">Contribute to the ongoing development and upkeep of our design system</div><div style="">Provide product ownership and mentor a team of talented Frontend Engineers&nbsp;</div><div style="">Build and maintain crisp, consistent interfaces for our customers&nbsp;</div><div style="">Lead code reviews, pairing sessions, and architecture discussions&nbsp;</div><div style="">Responsibility for several large-scale ReactJS web applications&nbsp;</div><div style="">Work closely with our cross-functional teams consisting of designers, product managers, and QA in an agile, fast-paced environment&nbsp;</div><div style="">Implement and maintain features such as Chat interfaces and data visualisations&nbsp;</div><div style="">Participate in code reviews and architecture discussions&nbsp;</div><div style="">Participate in interviews and hiring as we staff up our team</div>

Senior Software Engineer - Frontend

<div style="">As a part of the Sense team, you’ll play an active role in shaping and developing our products and processes. Our founders are lifelong entrepreneurs with a history of building, scaling, and successfully exiting large companies. At Sense, your career goals will be supported through active mentorship and learning and development opportunities. We’re an experienced team and looking for great people to add to our team.We care deeply about the success of our customers and strive to help them achieve their goals in inspiring and engaging with their workforce. Sense is seeking a Senior or Lead Frontend Engineer to deliver our contractor communication platform to the world’s best places to work.</div><div style=""><br></div><div style="">As a Frontend Engineer at Sense, you’ll be intimately involved with bringing features from idea to completion, and mentoring an incredibly talented group of peers.</div><div style=""><br></div><div style="">You’ll join a collaborative, fun team where everyone, including you, is active in the product defining and development process. Our founders are lifelong entrepreneurs and have built and scaled large companies. By working with them, you will have the front row seat to see how a company grows and scales. We want to support your career goals, whether it remains here or beyond. Interested in knowing how product management or sales work? Let’s have you sit in on actual sales calls. Wondering how to grow engineering teams in a high growth company? We’ll directly mentor you and you’ll learn from those who’ve been at multiple successful companies. Sense is a rapidly scaling company making this the best environment to take on ownership as well as learning how to grow a company.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Responsibilities</b>&nbsp;</div><div style="">Collaborate with our design and product teams to implement and iterate on features for Sense.&nbsp;</div><div style="">Break down complex problems into solvable pieces of work for other Engineers.&nbsp;</div><div style="">Meaningfully contribute to the product by suggesting improvements and thinking through features with the whole team.&nbsp;</div><div style="">Document and educate the rest of the team on front-end best practices</div><div style="">Contribute to the ongoing development and upkeep of our design system</div><div style="">Provide product ownership and mentor a team of talented Frontend Engineers</div><div style="">Build and maintain crisp, consistent interfaces for our customers</div><div style="">Lead code reviews, pairing sessions, and architecture discussions</div><div style="">Responsibility for several large-scale ReactJS web applications</div><div style="">Work closely with our cross-functional teams consisting of designers, product managers, and QA in an agile, fast-paced environment</div><div style="">Implement and maintain features such as Chat interfaces and data visualisations</div><div style="">Participate in code reviews and architecture discussions</div><div style="">Participate in interviews and hiring as we staff up our team</div>

Lead Software Engineer II - Frontend

<ul>
  <li>&nbsp;As part of the SRE team you will be owning and managing the infrastructure (Compute, Data Stores, Cloud Services, etc) that power Sense Application and Services. &nbsp;</li>
  <li>Devise solutions that address performance, scale and architectural issues, that arise as the Business and Engineering complexity grows. &nbsp;</li>
  <li>Heavy focus on automating all aspects of Cloud Operations, such as Infrastructure (InfraAsCode), Configuration Management, Monitoring &amp; Alerting, Performance Insights, Infra Costs, and so on. &nbsp;</li>
  <li>Ensure monitoring coverage of all Production services, and be part of On call rotation to monitor and address critical issues, with a focus on actions that result in long-term remediation.</li>
</ul>

DevOps Engineer

<p>As a <strong>Product Manager – AI Automation &amp; Engagement Platform</strong>, you will play a critical role in shaping the future of Sense’s intelligent automation and agentic AI ecosystem.</p>
<p>You will work on some of Sense’s most strategic platform capabilities, including:</p>
<ul>
  <li>Intelligent Workflow Automation</li>
  <li>Orchestration &amp; Automation Engine</li>
  <li>AI-powered recruiter productivity experiences</li>
  <li>Agentic assistants and copilots through Sense IQ</li>
  <li>Cross-platform engagement automation and execution systems</li>
</ul>
<p>This role sits at the intersection of AI, workflow orchestration, automation infrastructure, and recruiter productivity. You will collaborate closely with Engineering, Design, AI/ML teams, Customer Success, and GTM teams to conceptualize, build, and scale products that automate recruiting workflows and empower recruiters with AI-driven assistance.</p>
<p>This is an excellent opportunity for a high-potential Product Manager who enjoys solving complex platform and systems problems, thrives in ambiguity, and wants to grow into a larger product leadership role over time.</p>
<p><br></p>
<h1><strong>Role and Responsibilities</strong></h1>
<h2><strong>Product Strategy &amp; Vision</strong></h2>
<ul>
  <li>Work closely with Product Leadership to define and evolve the vision for Sense’s AI Automation and Engagement Platform.</li>
  <li>Contribute to the roadmap for:
    <ul>
      <li>Workflow automation capabilities</li>
      <li>Orchestration and execution engines</li>
      <li>AI-powered recruiter experiences</li>
      <li>Agentic assistants and copilots</li>
      <li>Cross-channel engagement automation</li>
    </ul>
  </li>
  <li>Identify opportunities where AI and automation can meaningfully improve recruiter productivity, operational efficiency, and candidate experience.</li>
  <li>Stay current with advancements in Agentic AI, LLM ecosystems, workflow orchestration, and enterprise automation trends.</li>
</ul>
<h2><strong>Product Execution &amp; Delivery</strong></h2>
<ul>
  <li>Own end-to-end product execution for key platform capabilities and features.</li>
  <li>Translate ambiguous business and customer problems into clear product requirements, workflows, PRDs, user stories, and acceptance criteria.</li>
  <li>Collaborate closely with Engineering and Design teams as part of the EPD (Engineering–Product–Design) triad.</li>
  <li>Drive feature prioritization, sprint planning, backlog grooming, and release coordination.</li>
  <li>Work closely with QA teams to ensure product quality and comprehensive test coverage.</li>
  <li>Perform User Acceptance Testing (UAT) and ensure delivered features meet customer and usability expectations.</li>
</ul>
<h2><strong>AI &amp; Automation Platform Development</strong></h2>
<ul>
  <li>Partner with AI/ML and Engineering teams to build scalable AI-driven workflows and automation systems.</li>
  <li>Contribute to the design of intelligent orchestration capabilities across recruiting workflows and user journeys.</li>
  <li>Help define interaction patterns and experiences for AI assistants, copilots, and agentic systems within Sense IQ.</li>
  <li>Collaborate on platform capabilities involving:
    <ul>
      <li>Workflow engines</li>
      <li>Event-driven systems</li>
      <li>Integrations and APIs</li>
      <li>Automation triggers and actions</li>
      <li>AI-generated recommendations and actions</li>
    </ul>
  </li>
  <li>Balance customer flexibility with platform scalability, reliability, and maintainability.</li>
</ul>
<h2><strong>Customer &amp; Stakeholder Collaboration</strong></h2>
<ul>
  <li>Work closely with enterprise customers, recruiters, implementation teams, and customer-facing stakeholders to deeply understand pain points and workflow inefficiencies.</li>
  <li>Conduct customer discovery sessions, product demos, and roadmap discussions.</li>
  <li>Collaborate with Customer Success, Solutions Consulting, and Product Marketing teams for successful feature adoption and enablement.</li>
  <li>Gather product feedback and usage insights to continuously improve platform experiences.</li>
</ul>
<h2><strong>Metrics &amp; Product Insights</strong></h2>
<ul>
  <li>Define and monitor key product and platform metrics such as:
    <ul>
      <li>Workflow adoption and automation rates</li>
      <li>User engagement and productivity improvements</li>
      <li>AI feature usage and effectiveness</li>
      <li>Platform reliability and execution success rates</li>
      <li>Customer satisfaction and adoption</li>
    </ul>
  </li>
  <li>Partner with Product Analytics and Data teams to derive actionable insights and identify optimization opportunities.</li>
</ul>
<h1><strong>Professional Qualifications</strong></h1>
<ul>
  <li>BE/B.Tech or M.B.A with at least 4 - 7 years of experience in the product management role</li>
  <li>Proficient in English, with good written and oral communication and presentation skills</li>
  <li>Excellent academics throughout</li>
  <li>Good System Design and Analytical skills to able to take a problem statement and conceptualize solutions for the same</li>
  <li>Good knowledge of the software development life cycle</li>
  <li>Ability to prioritize and balance multiple tasks</li>
  <li>Strong organizational skills</li>
  <li>Able to work harmoniously within a team environment</li>
  <li>Ability to process and apply feedback constructively</li>
  <li>Ability to “do what it takes to get the job done”</li>
</ul>

Product Manager

Lead Software Engineer - Frontend

<p>Are you a storyteller who thinks in motion and breathes visual design? We are looking for a creative, detail-oriented Motion &amp; Visual Designer to join the Sense Creative team.</p>
<p>In this role, you will help bring the Sense brand to life across a variety of mediums, from dynamic video edits and motion graphics to striking visual layouts and digital campaigns. If you have a strong eye for aesthetics, a passion for video pacing, and an eagerness to grow your skills in a fast-paced, collaborative environment, we want to meet you.</p>
<p><br></p>
<h3><strong>Key Responsibilities</strong></h3>
<ul>
  <li><strong>Video Editing &amp; Post-Production:</strong> Cut, refine, color-grade, and sound-mix a wide range of video content, including social media shorts, brand films, product explainers, and internal communications.</li>
  <li><strong>Motion Graphics:</strong> Design and integrate basic motion graphics, titles, lower-thirds, and transitions to create polished, high-quality deliverables.</li>
  <li><strong>Platform Optimization:</strong> Seamlessly adapt and optimize video assets across multiple formats and aspect ratios (16:9, 9:16, 1:1) for various social and digital platforms.</li>
  <li><strong>Visual &amp; Digital Design: </strong>Support the broader design team by creating digital marketing assets, including presentation decks, social media creatives, landing page visuals, and brochures.</li>
  <li><strong>Brand Guardianship: </strong>Assist in building visual compositions and graphic elements that strictly align with our brand guidelines.</li>
  <li><strong>Creative Collaboration: </strong>Partner with cross-functional teams to unpack creative briefs, pitch strong storytelling concepts, and execute engaging visual solutions.</li>
  <li><strong>Take Initiative: </strong>Proactively contribute creative ideas and bring strong storytelling instincts to every project you touch.</li>
</ul>
<h3><br></h3>

India HQ 

Brand & Motion Designer

<p>As an Implementation Consultant at Sense, you will own the end-to-end onboarding and configuration of the Sense Talent Engagement Platform for new and expanding customers. You will serve as a strategic partner and product expert, guiding clients through the deployment of Sense’s AI-powered solutions; including the AI Chatbot, Automation Workflows, Talent CRM, Messaging, Voice AI, etc. to accelerate hiring, reduce time-to-fill, and deliver exceptional candidate and recruiter experiences.</p>
<p><br></p>
<h2><strong>Responsibilities</strong></h2>
<ul>
  <li>Become a deep product expert across the Sense platform, including Automation Workflows, Talent CRM, AI Chatbot, Generative AI, Voice AI, Messaging (SMS, WhatsApp, Mass Texting), Interview Scheduling, Career Sites, Candidate Matching, and Analytics.</li>
  <li>Lead end-to-end implementation engagements: scope customer requirements, configure the Sense platform, integrate with ATS/CRM systems, and validate against agreed success criteria.</li>
  <li>Build and manage detailed Implementation Launch Plans, aligning customer stakeholders on milestones, timelines, technical dependencies, and go-live readiness.</li>
  <li>Configure and optimize AI-driven workflows—including automated candidate outreach sequences, chatbot conversation flows, pre-screening logic, and job matching rules—to meet each customer’s unique hiring needs.</li>
  <li>Support integrations between Sense and customer tech stacks using REST APIs, OAuth, SFTP file feeds, and webhooks.</li>
  <li>Serve as one of the &nbsp;primary points of contact during implementation, providing proactive communication on project status, risks, and escalations to both customers and internal stakeholders.</li>
  <li>Partner cross-functionally with Sales, Customer Success, Product, and Engineering to resolve technical blockers and advocate for customer-driven product enhancements.</li>
  <li>Identify patterns across implementations to contribute to scalable playbooks, best-practice documentation, and onboarding improvements.</li>
  <li>Manage multiple concurrent implementations, meeting deadlines independently and communicating proactively on risks and delivery timelines.</li>
</ul>

US - Remote

Implementation Consultant

<p><strong>About the role</strong></p>
<p><br></p>
<p>We care deeply about the success of our customers and strive to help them achieve their goals in inspiring and engaging with their workforce. Sense is seeking a Lead Data Scientist to deliver our contractor communication platform to the world's best places to work. Sense is a rapidly scaling company making this the best environment to take on ownership as well as learning how to grow a company.</p>
<p><br></p>
<p>Sense is building an intelligent recruiting automation platform to help job seekers find the right opportunity. Sense's platform is responsible for interactions with millions of candidates for help gathering their relevant skills, updating their resumes and identifying those jobs for which they are best suited. We're excited to expand the Sense platform with new capabilities to save candidates and recruiters time and streamline the hiring process.</p>
<p>We're looking for a hands-on technical lead to lead a team of talented data scientists with an interest in dialog systems, natural language processing, &nbsp;textual analysis, and recommendation systems.</p>
<p><br></p>
<p><strong>Responsibilities</strong></p>
<p>• Lead and mentor a group of data scientists to tackle impactful problems such as Recommendation, Search Relevance, Knowledge Graph, etc. Your efforts will critically impact the growth of Sense’s Talent Management Platform.</p>
<p>• Analyze datasets with traditional and modern data science techniques</p>
<p>• Design new models and algorithms and develop proof-of-concept implementations</p>
<p>• Support executive leadership in developing Data Science &amp; NLP strategy</p>
<p>• Keep up-to-date on advances in NLP</p>
<p>• Leverage deep technical knowledge and work across data science, product and engineering teams working together to accomplish extremely ambitious goals and build a great product.</p>
<p><br></p>

Senior/Lead Data Scientist

<div style="">Sense is transforming the way companies hire with AI-powered technology designed to bring unprecedented speed, precision, and personalization to every step of the recruiting process. Our mission is to reimagine how organizations engage with talent—creating faster, smarter, and more human experiences for employers, recruiters, and job seekers alike.</div><div style=""><br></div><div style="">Founded in 2015, Sense is a high-growth HR Tech SaaS company serving over 1,000 customers worldwide. With 250+ team members and backing from Google Ventures, SoftBank, Accel, and Avataar Ventures, we’ve scaled rapidly and continue to lead innovation in talent engagement and automation.</div><div style=""><br></div><div style="">Our diverse and collaborative team is tackling one of the most universal challenges in the workforce—helping people find meaningful work faster. At Sense, you’ll have the opportunity to shape innovative AI solutions that are changing how the world hires, impacting millions of careers globally. Join us in building the future of hiring.</div>