Life at Sense

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<div style=""><b style="font-weight: 700">Key Responsbilities:</b></div><ul>  <li style="">Strong analytical and troubleshooting skills are essential for this role, as you will be responsible for diagnosing complex customer issues, identifying root causes, and delivering effective solutions. Our customers rely on us to resolve problems they are unable to solve on their own, and we expect you to consistently meet that expectation with confidence and expertise.</li>  <li style="">Respond to customer queries in a timely and accurate way, via email support or calls when required</li>  <li style="">You will be responsible for managing enterprise-level clients, serving as their primary point of contact. The role requires confidence in handling escalated issues and a willingness to engage with customers via call to provide effective resolutions.</li>  <li style="">Develop deep expertise in product implementation, usage, and troubleshooting</li>  <li style="">Providing support to customers by addressing complex technical inquiries through chat, phone, and email channels</li>  <li style="">Remaining focused and able to express empathy to manage customer expectations and relationships in critical situations</li>  <li style="">Appropriately escalating cases to relevant teams based on issue complexity, resolution progress, and documentation protocols. Collaborating closely with these teams to identify emerging trends and develop effective solutions.</li>  <li style="">Act as a point of escalation and provide mentorship to team members in resolving complex or high-priority issues</li>  <li style="">You possess a thorough understanding of essential support metrics, including SLA adherence, CSAT, first response time, resolution time etc.</li></ul>

India HQ

Senior Technical Support Representative

<div style=""><b style="font-weight: 700">Software Development:</b></div><ul>  <li style="">Write clean, maintainable, and efficient code in Java, Python, and other relevant technologies.</li>  <li style="">Develop and maintain database and datawarehouse using MySQL and Snowflake.</li>  <li style="">Implement data processing pipelines using Kafka and ensure seamless integration with other components.</li></ul><div style=""><b style="font-weight: 700">Collaboration and Communication:</b></div><ul>  <li style="">Work closely with product managers, QA engineers, and other stakeholders to understand requirements and deliver high-quality solutions.</li>  <li style="">Communicate effectively with team members to share knowledge, ideas, and updates.</li>  <li style="">Infrastructure and Cloud Services:</li>  <li style="">Utilize AWS services to deploy and manage the infrastructure required for the core platform.</li>  <li style="">Optimize and troubleshoot issues related to cloud-based deployments.</li></ul>

Senior Software Engineer

<h3 style="font-size: 1.17em"><b style="font-weight: 700">About the Role</b></h3><h3 style="font-size: 1.17em"><br></h3><div style="">We’re looking for a strategic and creative <b style="font-weight: 700">Senior Sales Enablement Manager</b> to join our growing team. In this role, you’ll partner closely with Sales, Marketing, and Product teams to design, deliver, and continuously improve enablement programs that drive performance across the sales organization. This is a high-impact role that requires a blend of content creation, instructional design, training delivery, and strategic thinking.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Location:</b> &nbsp;Remote, India<br><b style="font-weight: 700">Hours:</b> Must be available to work US-Hours (6:30 pm- 2:30 am IST)</div><h3 style="font-size: 1.17em"><br></h3><h3 style="font-size: 1.17em"><b style="font-weight: 700">What You’ll Do</b></h3><ul>  <li style="">Design and lead training programs for B2B sales teams, with a focus on both foundational and advanced selling skills.</li>  <li style="">Deliver engaging instructor-led training sessions (virtual) that boost rep confidence and effectiveness.</li>  <li style="">Create and manage scalable enablement content, playbooks, and resources that align with the buyer journey.</li>  <li style="">Own and evolve the sales playbook in partnership with Sales Leadership</li>  <li style="">Work cross-functionally to identify skills gaps, define key performance metrics, and execute training that drives measurable outcomes.</li>  <li style="">Leverage Salesforce (and other sales tech) to gather insights, measure enablement impact, and optimize programs.</li>  <li style="">Collaborate with SMEs to develop and enhance learning materials — including video content</li>  <li style="">Champion creativity and innovation across enablement programs, adapting to the needs of a growing, fast-paced team.</li></ul>

Senior Sales Enablement Manager

<div style=""><b style="font-weight: 700">About the Role</b></div><div style="">We are looking for a passionate and detail-oriented QA Automation Intern to join our growing QA team. In this role, you will gain valuable experience in the Software Development Life Cycle (SDLC) by assisting with manual testing of our software applications. You will work closely with QA Engineers and Developers to ensure our products meet the highest quality standards.</div><div style=""><b style="font-weight: 700">Key Responsibilities</b></div><ul>  <li style="">Testing: Assist in the development and execution of test plans and test cases for various projects.</li>  <li style="">Bug Tracking: Identify, report, and track defects and issues using our bug tracking system.</li>  <li style="">Documentation: Help maintain and update QA documentation, including test plans, test cases, and bug reports.</li>  <li style="">Collaboration: Work closely with developers, product managers, and other team members to understand product requirements and ensure testing coverage.</li>  <li style="">Automation: Assist in the development and maintenance of automated tests where applicable.</li>  <li style="">Feedback: Provide feedback and recommendations for improving product quality and user experience.</li>  <li style="">Learning: Stay updated on the latest QA trends, tools, and methodologies to continuously improve skills and knowledge.</li></ul>

SDET Intern

<div style=""><b style="font-weight: 700">Job Description</b></div><div style="">We are looking for a Lead Product Analyst to drive data-driven decision-making and deliver actionable insights that will contribute to accelerating and scaling the next stage of user and ARR growth for Sense. In this role, you will work closely with cross-functional teams to analyze data, identify trends, and provide recommendations for product improvements. Your work will directly impact our product roadmap, customer retention and overall business outcomes.</div><div style="">The position will be a key partner to help drive decision making in conjunction with cross functional teams, using the broad base of customer data available in our data warehouse(s). The person in this role will be expected to generate insights from the data on a proactive basis, while also being able to design and analyze experiments meant to better understand the motivations of a diverse customer base.</div><div style="">Ultimately, a successful person in this role will be expected to be a resident expert in their product areas, and can work autonomously leading analytics efforts to encourage the team to improve the customer experience and metrics.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You'll Do</b></div><ul>  <li style=""><b style="font-weight: 700">Data Analysis</b>: Analyze large datasets to identify patterns, trends, and insights related to user behavior, product usage, and market trends.</li>  <li style=""><b style="font-weight: 700">Reporting and Visualization</b>: Create and maintain dashboards and reports to monitor key performance indicators (KPIs) and communicate findings to stakeholders.</li>  <li style=""><b style="font-weight: 700">Contribute to Product Strategy</b>: Collaborate with product managers to align data analysis with product development, helping to define and prioritize features and improvements.</li>  <li style=""><b style="font-weight: 700">Data Quality</b>: Ensure data accuracy and consistency, and work with relevant teams to resolve data quality issues.</li>  <li style=""><b style="font-weight: 700">Cross-functional Collaboration</b>: Work closely with product management, engineering, design, customer success, and other teams to drive initiatives.</li>  <li style=""><b style="font-weight: 700">Mentorship</b>: Provide guidance and mentorship to junior analysts and contribute to building a strong data-driven culture within the organization.</li></ul>

Lead Product Analyst

<div style=""><b style="font-weight: 700">Job Description</b></div><div style="">We are looking for a Senior Product Analyst to drive data-driven decision-making and deliver actionable insights that will contribute to accelerating and scaling the next stage of user and ARR growth for Sense. In this role, you will work closely with cross-functional teams to analyze data, identify trends, and provide recommendations for product improvements. Your work will directly impact our product roadmap, customer retention and overall business outcomes.</div><div style="">The position will be a key partner to help drive decision making in conjunction with cross functional teams, using the broad base of customer data available in our data warehouse(s). The person in this role will be expected to generate insights from the data on a proactive basis, while also being able to design and analyze experiments meant to better understand the motivations of a diverse customer base.</div><div style="">Ultimately, a successful person in this role will be expected to be a resident expert in their product areas, and can work autonomously leading analytics efforts to encourage the team to improve the customer experience and metrics.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You'll Do</b></div><ul>  <li style=""><b style="font-weight: 700">Data Analysis</b>: Analyze large datasets to identify patterns, trends, and insights related to user behavior, product usage, and market trends.</li>  <li style=""><b style="font-weight: 700">Reporting and Visualization</b>: Create and maintain dashboards and reports to monitor key performance indicators (KPIs) and communicate findings to stakeholders.</li>  <li style=""><b style="font-weight: 700">Contribute to Product Strategy</b>: Collaborate with product managers to align data analysis with product development, helping to define and prioritize features and improvements.</li>  <li style=""><b style="font-weight: 700">Data Quality</b>: Ensure data accuracy and consistency, and work with relevant teams to resolve data quality issues.</li>  <li style=""><b style="font-weight: 700">Cross-functional Collaboration</b>: Work closely with product management, engineering, design, customer success, and other teams to drive initiatives.</li>  <li style=""><b style="font-weight: 700">Mentorship</b>: Provide guidance and mentorship to junior analysts and contribute to building a strong data-driven culture within the organization.</li></ul>

Senior Product Analyst

<div style="">As a <b style="font-weight: 700">Senior Product Manager – Voice AI</b>, you will play a key role in shaping and executing our <b style="font-weight: 700">Voice AI product roadmap</b>. You will work with <b style="font-weight: 700">engineering, design, data science, and GTM teams</b> to develop features that enhance the <b style="font-weight: 700">conversational AI experience</b> for recruiters and candidates.</div><div style="">This is an opportunity to work on <b style="font-weight: 700">cutting-edge Generative AI technology</b> and help scale one of Sense’s fastest-growing products.</div><div style=""><br></div><h2 style="font-size: 1.5em"><b style="font-weight: 700">Key Responsibilities</b></h2><ul>  <li style=""><b style="font-weight: 700">Product Roadmap &amp; Execution</b>    <ul>      <li style="">Contribute to defining and executing the <b style="font-weight: 700">Voice AI roadmap</b> in alignment with <b style="font-weight: 700">business objectives and customer needs</b>.</li>      <li style="">Work with stakeholders to <b style="font-weight: 700">prioritize features</b> based on <b style="font-weight: 700">customer impact, technical feasibility, and business goals</b>.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Product Development</b>    <ul>      <li style="">Collaborate with <b style="font-weight: 700">engineering, design, and data science</b> to develop and launch AI-powered voice features.</li>      <li style="">Translate product requirements into clear <b style="font-weight: 700">user stories, PRDs, and functional specs</b>.</li>      <li style="">Work with <b style="font-weight: 700">GTM, Customer Success, and Sales teams</b> to support enablement and adoption of new features.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Customer &amp; Market Insights</b>    <ul>      <li style="">Gather feedback from customers and internal teams to refine product functionality and user experience.</li>      <li style="">Stay updated on <b style="font-weight: 700">Generative AI, NLP, and Voice AI</b> trends to identify future opportunities.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Product Performance &amp; Optimization</b>    <ul>      <li style="">Define and track <b style="font-weight: 700">KPIs and product success metrics</b> to ensure continuous improvement.</li>      <li style="">Analyze customer usage data to make <b style="font-weight: 700">data-driven product decisions</b>.</li>    </ul>  </li></ul>

Senior Product Manager

<div style="">We are looking for an <b style="font-weight: 700">HR Generalist</b> to be a part of our growing team working in person at our Bangalore office. You will be closely interacting with the different stakeholders to streamline the HR processes aligned with the business goals focusing on continuous improvement &nbsp;and create a great employee experience</div><div style=""><br></div><div style=""><b style="font-weight: 700">Responsibilities:</b></div><ul>  <li style="">Assist in the Candidate Engagement Process in collaboration with the Talent Acquisition team</li>  <li style="">Run point on &nbsp;Onboarding and New Hire Orientation programs</li>  <li style="">Manage employee queries on policies and guidelines as required and basic grievances</li>  <li style="">Proactively understand the pulse of the employees by frequent interaction to understand their challenges and offer support</li>  <li style="">Assist in the development and implementation of human resource policies</li>  <li style="">Carefully maintain employee files and records with professionalism and discretion</li>  <li style="">Partner with the People Experience team on areas such as employer branding, fostering company culture, talent development, rewards and recognition, and retention</li>  <li style="">Drive the processes related to onboarding, talent development, performance management, payroll, compliance, insurance and exit management</li>  <li style="">Planning &amp; organizing employee engagement activities and event planning</li>  <li style="">Generate and produce &nbsp;HR Metrics with an ability to interpret and share data with all levels of the org.</li></ul><div style=""><br></div>

HR Generalist

<div style=""><b style="font-weight: 700">The role</b></div><div style="">We’re looking for a Sr. Product Designer to own the user experience for recruiter productivity tools that enable recruiters to engage, screen, assess, and hire candidates at scale. This is a hands-on role, and you will be responsible for end-2-end product design for products, provide strategic design leadership, define product design paradigms, and be an advocate for the users and customers.</div><div style=""><br></div><div style="">❌Not open to contracting or consulting firms)❌</div><div style=""><br></div><div style=""><b style="font-weight: 700">Responsibilities</b></div><ul>  <li style="">Lead the design of core products that include messaging, campaigns, and underlying analytics and data products.</li>  <li style="">Take hands-on ownership of strategic design projects, overseeing the entire product design lifecycle from discovery, roadmap prioritization, problem definition to validation, implementation, measurement, and continuous improvements.</li>  <li style="">Define core user experience principles to create intuitive and self-service recruitment workflows and automation journeys. You know what UX deliverables to choose to get ideas across, build consensus and translate complex (and often ambiguous) product/business/user needs into design solutions through you vast array of toolkit that includes: journey maps, information architecture, wireframes, UX patterns, prototypes, and UI design.</li>  <li style="">Improve design operations, processes, collaboration, and operational efficiency to maintain a high-quality design output.</li>  <li style="">Help shape the long-term design vision while ensuring the regular delivery of high-quality products.</li>  <li style="">Represent design and be a champion for design thinking across the organization, participate in customer interactions, facilitate workshops and strategy discussions, present at company all hands, and identify opportunities for cross-functional collaboration.</li>  <li style="">Strive for design excellence across the org, improve design operations, proactively seek and provide constructive feedback, help build a strong design culture.</li>  <li style="">Be part of a global team responsible for the user experience, brand design, and user research that supports all product initiatives at Sense.</li></ul>

Senior Product Designer 

<div style="">We’re looking for a digital product designer to join the talent CRM product team. This platform helps talent acquisition teams streamline recruiting operations and candidate engagement. You’ll collaborate with designers, product managers, and engineers to deliver intuitive, multi-persona user experiences while championing user-centered design.</div><div style=""><br></div><div style="">❌Not open to contracting or consulting firms)❌</div><div style=""><br></div><div style=""><b style="font-weight: 700">Responsibilities</b></div><ul>  <li style="">Create intuitive workflows and UX solutions using tools like journey maps, wireframes, prototypes, and high-fidelity UI designs.</li>  <li style="">Conduct user research and feedback sessions to refine existing experiences and inform new features.</li>  <li style="">Enhance design operations and processes to maintain high-quality outcomes.</li>  <li style="">Practice the design process from discovery to implementation, including ideation, prototyping, and iteration.</li>  <li style="">Contribute to the long-term design vision while delivering consistent, high-impact results.</li>  <li style="">Advocate for design thinking across the organization through customer interactions, workshops, and presentations.</li>  <li style="">Foster a culture of design excellence by seeking and providing feedback, improving collaboration, and mentoring teammates.</li></ul>

Product Designer - CRM

<div style="">Sense is a diverse, collaborative team tackling one of the most universal challenges in today’s workforce. With a mission to change the way companies engage with talent, we’re creating a better experience for employers, recruiters, and candidates. Your work at Sense will impact millions of people around the globe and will be instrumental in evolving an entire industry. Join us in shaping the workforce of the future!</div><div style=""><br></div><div style="">Founded in 2015, Sense is a high-growth HR Tech SaaS startup with offices in the Bay Area and Bangalore. It has 300+ team members, serves 700+ customers, and has grown 100% year-over-year since launch. We have raised $90M in funding, backed by GV (Google), SoftBank, Accel, and Avataar Ventures.</div><div style=""><br></div><div style="">As a part of the Sense team, you’ll play an active role in shaping and developing our products and processes. Our founders are lifelong entrepreneurs with a history of building, scaling, and successfully exiting large companies. At Sense, your career goals will be supported through active mentorship and learning and development opportunities. We’re an experienced team and looking for great people to add to our team.</div>